The Pelican Group offers vending and amusement operators a full‑service management platform that combines 24/7 support, location‑management services, and a national network of certified service vendors. Its proprietary Bird’s Eye analytics software consolidates real‑time data from machines across the country, delivering month‑over‑month revenue trends, machine‑level performance insights, and single‑report site management to help clients optimize earnings. The service includes online work‑order generation, live operator assistance, and dedicated account managers to ensure consistent quality and reporting.
Funding
Funding not disclosed
Founders
Product
Problem
Vending and amusement operators often struggle with fragmented service support, inconsistent equipment maintenance, and limited visibility into performance across multiple locations, leading to revenue loss and operational inefficiencies.
Solution
The Pelican Group offers an end‑to‑end service assurance platform that combines 24/7 live support, on‑site quality checks, and a nationwide network of certified service vendors. Its proprietary Bird’s Eye Analytics software aggregates real‑time data from every machine, providing month‑over‑month trend analysis and drill‑down reporting by machine, type, and region. Operators can manage all sites through a single cloud‑based dashboard that consolidates reporting, payments, and service requests, enabling streamlined multi‑site oversight and data‑driven revenue optimization.
Target Audience
Primary customers are vending and amusement equipment operators who manage multiple machines across regional or national locations and require integrated service support and performance analytics.
Features
- 24/7/365 live support with immediate work‑order generation via an online request form
- Real‑time monitoring by account managers and custom service protocols tailored to each client
- Annual on‑site quality control visits performed by Pelican’s trained personnel (Pelican Best Practice)
- National network of certified local service vendors for rapid issue resolution
- Bird’s Eye Analytics software that consolidates data, offers month‑over‑month trend analysis, and allows drill‑down by machine, type, location, and region
- Cloud‑based dashboard that unifies reporting, payments, and service history in a single interface
- Comprehensive logging of all service interactions stored in the Pelican SSN Cloud Database