PCI Pal
PCI Pal provides a cloud-native Secure Engagements Platform that embeds payment security, sensitive data capture, identity verification, and fraud protection directly into human, AI, and hybrid customer interactions. The platform integrates with leading CCaaS, UCaaS, and payment systems, keeping cardholder data out of agent and AI environments while supporting secure transactions across voice, digital links, chat, and IVR channels. It includes passkey-based passwordless authentication and AI-powered risk scoring, with integrations to more than 140 payment service providers.
- Financial Technology
- Cybersecurity
- Artificial Intelligence
- Software Only
- Regulatory & Compliance Technology
Funding
Founders
Founder details are not available yet.
Product
Problem
Contact centers face significant security and fraud risks when handling payments and verifying customer identity, as traditional methods rely on shared secrets and agent judgment. Knowledge-based authentication and static checks are increasingly vulnerable to social engineering and voice spoofing, creating compliance challenges and operational friction in environments expanding to AI-powered automation.
Solution
PCI Pal provides a cloud-native Secure Engagements Platform that secures payments, sensitive data capture, identity verification, and fraud protection across human, AI, and hybrid customer interactions. The platform integrates with existing CCaaS, UCaaS, and payment systems, keeping cardholder and personal data out of agent and AI environments while enabling secure transactions across voice, digital links, chat, and IVR channels. Its patented media-release architecture engages only at the moment of payment, reducing exposure while maintaining reliability. The platform supports passkey-based passwordless authentication that delivers cryptographic verification signals for both agents and automated workflows, reducing dependence on knowledge-based methods.
Target Audience
Primary customers are contact centers, business process outsourcers, financial services firms, government agencies, utilities, healthcare providers, and not-for-profit organizations that need secure payment processing and customer authentication across phone, digital, and AI-powered channels.
Features
- Passkey-based passwordless authentication using public-key cryptography, eliminating shared secrets and enabling cryptographic verification across human and AI interactions
- Click to Pay secure digital payment links supporting credit cards, digital wallets (Apple Pay, Google Pay, PayPal), and bank transfers through SMS, email, chat, and WhatsApp
- Speak to Pay with AI-powered speech recognition for accessible card payment capture
- DTMF keypad entry for secure card detail capture in phone interactions
- AI-powered risk scoring and proactive fraud management that detects high-risk interactions before sensitive steps begin
- Integration with more than 140 payment service providers and leading conversational AI platforms via a unified API and Model Context Protocol (MCP) server
- Cloud-native SaaS architecture with 99.999% platform availability and PCI DSS Level 1 compliance