PCI Pal provides secure payment solutions for contact centers and customer-facing teams across digital, phone, and IVR channels. The company's technology keeps payment details out of customer systems, reducing PCI DSS compliance scope while enabling seamless transactions. Their platform includes passkey-based customer authentication and integrations with major digital wallets.
Funding
Funding not disclosed
Founders
Product
Problem
Contact centers face significant security risks when taking payments or verifying customer identity, as traditional authentication methods rely on shared secrets and agent judgment that can be inconsistent. The rise of generative AI and Fraud-as-a-Service has lowered the barrier for sophisticated impersonation attempts, while the shift toward automation and AI agents creates additional challenges for verifying who is engaging in sensitive transactions.
Solution
PCI Pal provides a comprehensive suite of secure payment and customer authentication solutions designed for omnichannel contact center environments. The platform enables secure payments across digital channels, phone interactions, and IVR self-service, ensuring that no payment details enter customer systems and descoping contact centers from PCI DSS requirements. The company's technology includes passkey-based passwordless authentication that delivers cryptographic verification signals, allowing both human agents and automated workflows to confirm identity reliably. PCI Pal integrates with leading AI-powered bots, payment gateways, and contact center platforms, enabling organizations to streamline payment processes while maintaining security and reducing average handle time.
Target Audience
Primary customers are contact centers, business process outsourcers, financial services firms, government agencies, and not-for-profit organizations that need secure payment processing and customer authentication across phone, digital, and IVR channels.
Features
- Secure digital payment links for chat, SMS, and email channels that keep payment details out of customer systems
- Click to Pay solution dynamically offering Apple Pay, Google Pay, and PayPal digital wallet options
- Passkey-based passwordless authentication providing cryptographic verification for both agent-assisted and automated interactions
- DTMF masking and speech recognition technologies for secure phone-based payments
- Conversational AI integration enabling bots to securely process payments within automated journeys
- AI-powered risk scoring and proactive fraud management capabilities
- Customer authentication solutions that work as a reusable assurance layer across channels
- Analytics tools for monitoring payment performance and compliance