PayCare AI provides an AI‑driven virtual assistant, Dobbie, that automates front‑ and back‑office workflows for radiology practices. It handles 24/7 multilingual patient communications, appointment scheduling, prior‑authorization checks, and order digitization, while also automating claim submission and offering analytics to improve revenue cycle management and reduce billing errors.
Funding
Funding not disclosed
Founders
Product
Problem
Radiology practices face high rates of claim denials and billing errors, leading to up to 26% revenue loss, while staff spend excessive time on paperwork and patients experience long wait times for care.
Solution
PayCare AI offers an AI-driven virtual assistant named Dobbie that automates front‑ and back‑office tasks for radiology practices. Dobbie handles patient communications via 24/7 multilingual call and text support, manages appointment scheduling, sends reminders, and checks prior‑authorization requirements. On the administrative side, it converts faxed and paper orders into structured RIS data, verifies insurance eligibility, processes prior authorizations, and automates claim submission with built‑in error detection and correction. The platform also provides analytics that surface operational and financial insights, helping practices optimize revenue cycle management and reduce preventable errors.
Target Audience
Primary customers are independent radiology practices and imaging centers that need to streamline patient intake, reduce billing errors, and improve revenue cycle efficiency.
Features
- AI Patient Concierge that answers calls and texts, provides multilingual support, and delivers appointment reminders and preparation instructions
- Automatic prior‑authorization checking and filing, reducing manual bottlenecks
- Real‑time eligibility verification to prevent insurance surprises before appointments
- Order digitization that transforms faxed and paper orders into structured RIS data instantly
- End‑to‑end claim automation with AI‑driven coding error detection, contract alignment checks, and missing documentation correction
- Continuous scheduling engine that books, reschedules, and confirms appointments via call, text, or portal, and fills last‑minute openings from a waitlist
- Operational analytics that learn practice patterns and deliver insights for financial and workflow optimization