Paxhelper provides a SaaS platform that automates passenger compensation claim processing for airlines, claim centers, and aviation authorities. It ingests real‑time flight data, applies jurisdiction‑specific rules and AI eligibility scoring, and generates multilingual response PDFs, while offering a KPI dashboard and API integration for end‑to‑end workflow automation.
Funding
Funding not disclosed
Founders
Product
Problem
Airlines, claim processors, and aviation authorities must handle large volumes of passenger compensation claims across multiple jurisdictions, often relying on manual data collection and disparate templates. This leads to slow response times, inconsistent compliance, and high operational costs. The complexity of integrating real‑time flight disruption data further hampers accurate claim assessment.
Solution
Paxhelper delivers an end‑to‑end SaaS platform that centralizes claim intake, enriches each case with automatically sourced flight and regulatory data, and applies rule‑based and AI‑driven eligibility checks. Users can generate jurisdiction‑specific responses using pre‑built, multilingual templates that are exported as PDF reports. A web‑based dashboard provides real‑time KPI tracking, trend analytics, and drill‑down insights into claim performance. The system integrates via RESTful APIs with airline CRS, CRM, and back‑office tools, enabling seamless workflow automation. Security and data privacy are enforced through encrypted storage and role‑based access controls, ensuring compliance with aviation regulations.
Target Audience
Primary customers are commercial airlines, airline‑owned claim centers, third‑party claim processing firms, and civil aviation authorities that need to process passenger compensation claims at scale while maintaining regulatory compliance.
Features
- Automated ingestion of real‑time and historical flight data (delays, cancellations, diversions) from multiple aviation data providers.
- Jurisdiction engine that maps each claim to the applicable EU, US, or regional compensation rules.
- AI‑enhanced eligibility scoring that flags high‑probability claims and suggests optimal compensation amounts.
- Library of pre‑approved response templates in 12+ languages, customizable per airline or ADR entity, with one‑click PDF generation.
- Interactive KPI dashboard showing claim throughput, resolution time, escalation rate, and compliance metrics.
- RESTful API and webhook support for integration with airline reservation systems, CRM platforms, and third‑party claim management tools.
- Enterprise‑grade security: end‑to‑end encryption, audit logs, and role‑based access control compliant with GDPR and industry standards.