Pawlyclinic offers a unified platform for pet owners to access veterinary care anytime, anywhere through video telehealth consultations, in‑clinic appointment booking, and an online dispensary with free medication delivery. The service includes free referrals to partner clinics, with teleconsultation fees credited toward the in‑clinic bill if a physical exam follows within 48 hours, and provides electronic medical records to streamline ongoing, holistic pet health management.
Funding
Funding not disclosed
Founders
Product
Problem
Pet owners often face difficulty accessing timely veterinary care, especially for minor health issues, due to limited clinic hours, geographic constraints, and the need to travel with a sick animal. Delays in consultation can worsen conditions and increase stress for both pet and owner.
Solution
Pawlyclinic provides an integrated digital platform that offers on-demand veterinary telehealth consultations via video chat, enabling owners to receive professional advice for common ailments such as digestive upset, skin problems, and behavioral concerns from the comfort of home. If a case cannot be resolved remotely, the platform issues a free referral to a network of partnered physical clinics, with teleconsultation fees credited toward the in‑clinic visit if completed within 48 hours. The service also includes electronic medical records, medication delivery, and the ability to book physical appointments, creating a seamless continuum of care.
Target Audience
Primary customers are pet owners in Singapore seeking convenient, immediate veterinary advice and seamless access to in‑clinic services when needed.
Features
- Video‑consultations with licensed veterinarians for a wide range of minor health issues
- Automatic free referral to partner clinics when telemedicine is insufficient, with fee offset for prompt in‑clinic follow‑up
- Integrated electronic medical records accessible to both owners and vets for continuity of care
- In‑app medication ordering and delivery to the pet owner's doorstep
- Direct booking of physical appointments at affiliated veterinary clinics
- Holistic health assessments covering nutrition, environment, behavior, and mental well‑being during teleconsults
- Support for multiple pet species, including dogs, cats, rabbits, birds, and exotic pets