Pathir is an AI-powered patient flow management platform that automates clinic communications and optimizes appointment scheduling. The system answers calls, chats, emails, and social media inquiries while proactively managing clinician diaries to maximize daily production. It integrates with existing practice operations and maintains CQC and GDPR compliance with clinical-grade encryption.
Funding
Funding not disclosed
Founders
Product
Problem
Dental and medical practices often struggle with managing high volumes of patient communications across multiple channels, leading to missed appointments, administrative burden, and underutilized clinical time. Manual triage and diary management are time-consuming, error-prone, and can compromise patient satisfaction and practice productivity.
Solution
Pathir provides an AI-powered operational layer that automates patient communication and optimizes clinical workflow. The platform answers incoming calls, chats, emails, and social media messages with memory across patient interactions, ensuring no query goes unanswered. It also offers proactive diary management that optimizes clinicians' schedules to maximize daily production and surgery uptime. The system is designed to be simple to update, allowing practices to maintain control while reducing administrative overhead. Pathir integrates with existing practice operations and includes clinical governance features to ensure compliance with CQC and GDC standards.
Target Audience
Primary customers are dental and medical practices, particularly multi-surgery operations with 10,000+ patients, including practice managers, clinical directors, and healthcare administrators seeking to streamline patient flow and improve operational efficiency.
Features
- AI-powered patient triage that handles calls, chat, email, and social media with cross-channel conversation memory
- Proactive diary management that optimizes clinician lists to maximize daily production and surgery uptime
- Clinical governance tools built to CQC and GDC standards for reliable patient privacy
- Clinical-grade encryption protecting patient records in transit and at rest
- Role-based access control with comprehensive audit trails for every diary change
- Integration capabilities with existing practice management systems