Parloa provides an AI Agent Management Platform that lets enterprises design, test, and deploy low‑code conversational agents for voice, chat, and messaging across all customer‑service channels. The platform supports multi‑modal interactions, sub‑task orchestration of multiple AI agents, and real‑time analytics, enabling high‑volume contact centers to resolve queries faster, personalize experiences, and scale to millions of simultaneous dialogs while integrating with existing CCaaS and CRM systems.
Funding
$120M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
5OACDCFounders
Product
Problem
Enterprises often struggle to provide fast, personalized customer support across multiple channels because traditional contact‑center solutions require extensive human staffing, manual scripting, and lack real‑time adaptability, leading to long wait times and reduced customer loyalty.
Solution
Parloa offers an AI Agent Management Platform (AMP) that enables businesses to design, test, and deploy conversational AI agents for voice, chat, and messaging interactions. The platform provides a visual studio for building custom and pre‑built skills, simulation tools for evaluating performance, and versioning to iterate safely. Integrated orchestration lets multiple AI sub‑agents collaborate within a single conversation, while a data hub captures interaction logs for continuous improvement. Deployments scale to handle millions of simultaneous dialogs, and built‑in analytics dashboards deliver insights on resolution speed, engagement, and sentiment. Seamless integrations with existing CCaaS, CRM, and data systems allow rapid rollout without replacing legacy infrastructure, and enterprise‑grade security ensures compliance with GDPR, ISO 27001, and SOC 2.
Target Audience
Primary customers are large enterprises in financial services, utilities, e‑commerce, healthcare, media, and IT that operate high‑volume contact centers and require scalable, AI‑driven customer support.
Features
- Parloa Studio for low‑code creation of custom conversational skills and reuse of pre‑built industry modules
- End‑to‑end agent lifecycle workflow: design, simulate, test, version, deploy, monitor, and iterate
- Multi‑modal support for voice, chat, and messaging across all major customer‑service channels
- Sub‑task agent orchestration enabling multiple specialized AI agents to collaborate within a single interaction
- Real‑time analytics and insights dashboards with conversation store for performance monitoring and continuous training
- Native integrations with leading CCaaS, CRM, and data platforms for fast implementation
- Enterprise security and compliance (GDPR, ISO 27001, SOC 2) with PII protection and audit logging