Parcel Perform is an end-to-end data and delivery experience platform that optimizes the e-commerce post-purchase process, enhancing tracking accuracy and reducing customer inquiries about order status. By integrating logistics data across over 1,100 carriers globally, the platform minimizes delivery issues and improves customer retention, resulting in a 45% increase in customer lifetime value.
Funding
$22.2M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
CCFounders
Product
Problem
E-commerce businesses face challenges in managing the post-purchase experience, including inaccurate tracking data, delivery exceptions, and a lack of visibility across multiple carriers, leading to increased customer inquiries and reduced customer satisfaction. Siloed logistics data and inefficient processes hinder efforts to optimize costs and improve customer retention.
Solution
Parcel Perform offers an end-to-end data and delivery experience platform that centralizes logistics data from over 1,100 carriers globally, providing e-commerce businesses with enhanced tracking accuracy and proactive delivery issue resolution. The platform optimizes the entire post-purchase process, from checkout to returns, enabling businesses to reduce customer inquiries, improve customer lifetime value, and decrease last-mile logistics costs. By leveraging AI-powered insights and automation, Parcel Perform empowers e-commerce companies to proactively manage delivery exceptions, personalize customer communications, and create seamless delivery experiences. The platform's modular design allows businesses to select solutions for checkout, post-purchase, returns, and logistics.
Target Audience
The primary target audience includes e-commerce businesses, marketing teams, logistics and operations teams, customer service teams, and procurement and finance teams seeking to optimize the post-purchase experience and improve customer retention.
Features
- Multi-carrier tracking aggregation from 1,100+ carriers worldwide
- AI-powered estimated delivery date (EDD) prediction at checkout
- Proactive delivery exception management and automated customer notifications
- Branded tracking pages and personalized customer communication tools
- Returns management portal for streamlined reverse logistics
- Real-time analytics and reporting dashboards for logistics performance monitoring
- API and webhook integrations for seamless data exchange with existing systems
- GDPR-compliant and ISO 27001 certified for data security and privacy