Parakeet Health provides an AI voice agent platform to automate patient engagement tasks for healthcare providers. This platform handles inbound calls, outbound outreach, and SMS interactions for functions like appointment scheduling, referral management, and answering FAQs. The service aims to improve patient access and experience while significantly reducing administrative burden and contact center operating costs.
Funding
$3M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Healthcare providers face challenges in managing patient communications due to staffing shortages and high operational costs, leading to abandoned calls, long hold times, and inconsistent patient experiences. This results in increased administrative burdens and difficulties in efficiently handling appointment scheduling, referral management, and general inquiries.
Solution
Parakeet Health offers an AI-powered contact center agent that automates inbound and outbound patient communications through direct integration with existing EHR and practice management systems. The AI agent handles repetitive administrative tasks such as appointment scheduling, referral management, and answering frequently asked questions via calls and text messages. By automating these processes, Parakeet Health helps healthcare providers improve call response rates, reduce administrative costs, and provide consistent service, ultimately increasing revenue and improving patient satisfaction. The system is available 24/7, ensuring patients receive timely support and information at any time.
Target Audience
Parakeet Health primarily targets healthcare providers, including medical practices, hospitals, and clinics, seeking to automate patient communications, reduce administrative costs, and improve patient engagement.
Features
- AI agent automates appointment scheduling, including rescheduling and cancellations, with direct EHR/Practice Management System integration.
- Automated referral management, including calling patients to schedule appointments, increasing visits and revenue.
- Backfills cancellations by automatically contacting waitlisted patients to fill last-minute openings.
- Two-way text messaging capabilities, allowing the AI agent to answer incoming SMS text messages and staff to send and reply.
- Answers frequently asked questions related to insurance, pricing, and procedure information using an ingested and continuously self-updating knowledge base.
- 24/7 availability to handle patient inquiries and support at any time.