Healthcare providers face challenges in managing patient communications due to staffing shortages and high operational costs, leading to abandoned calls, long hold times, and inconsistent patient experiences. This results in increased administrative burdens and difficulties in efficiently handling appointment scheduling, referral management, and general inquiries.

Parakeet Health offers an AI-powered contact center agent that automates inbound and outbound patient communications through direct integration with existing EHR and practice management systems. The AI agent handles repetitive administrative tasks such as appointment scheduling, referral management, and answering frequently asked questions via calls and text messages. By automating these processes, Parakeet Health helps healthcare providers improve call response rates, reduce administrative costs, and provide consistent service, ultimately increasing revenue and improving patient satisfaction. The system is available 24/7, ensuring patients receive timely support and information at any time.

AI agent automates appointment scheduling, including rescheduling and cancellations, with direct EHR/Practice Management System integration.

Automated referral management, including calling patients to schedule appointments, increasing visits and revenue.

Backfills cancellations by automatically contacting waitlisted patients to fill last-minute openings.

Two-way text messaging capabilities, allowing the AI agent to answer incoming SMS text messages and staff to send and reply.

Answers frequently asked questions related to insurance, pricing, and procedure information using an ingested and continuously self-updating knowledge base.

24/7 availability to handle patient inquiries and support at any time.

Parakeet Health primarily targets healthcare providers, including medical practices, hospitals, and clinics, seeking to automate patient communications, reduce administrative costs, and improve patient engagement.

Parakeet Health generates revenue by offering its AI contact center agent as a service, with pricing potentially based on factors such as the number of calls handled, features utilized, or a subscription model.