Pantel Networks provides a carrier‑grade voice platform that integrates PSTN termination, encrypted SIP trunking, and AI virtual agents for 24/7 call handling. The solution is delivered as private, hybrid, or fully managed cloud deployments with automated provisioning and a web‑based management system that unifies operations, billing, and inventory, backed by a 10 Gbps backbone and 99.9 % uptime.
Funding
Funding not disclosed
Founders
Product
Problem
Enterprises that rely on traditional telephony and fragmented cloud services face high latency, limited scalability, and complex provisioning processes, which increase operational overhead and risk of service interruptions.
Solution
Pantel Networks delivers a carrier‑grade voice platform that combines PSTN termination, SIP trunking with TLS/SRTP encryption, and AI‑driven virtual agents for 24/7 call handling. The offering is available as private, hybrid, or fully managed cloud deployments on Windows or Linux servers, backed by a 10 Gbps backbone with redundant PoPs and multi‑carrier peering to ensure 99.9 % uptime. All voice services are provisioned through automated pipelines, reducing manual configuration time. Pantel’s FICCweb® Total Management Information System provides a web‑based, role‑based interface that unifies operations, billing, inventory, and provisioning across seven integrated modules, enabling real‑time visibility and streamlined workflow. The solution is delivered with secure VLAN isolation, end‑to‑end encryption, and 24/7 NOC monitoring, allowing organizations to consolidate telephony, cloud infrastructure, and business management under a single, resilient architecture.
Target Audience
The primary customers are midsize to large enterprises, contact centers, and managed service providers that require a unified, high‑availability voice and cloud infrastructure with integrated business management capabilities.
Features
- Carrier‑grade PSTN termination and SIP trunking with SIP‑TLS and SRTP support for secure voice transport
- AI virtual agents that handle inbound/outbound calls with crystal‑clear audio, extending support coverage around the clock
- Automated, rapid provisioning of voice routes and dial plans via API‑driven pipelines
- Private, hybrid, and fully managed cloud options on Windows and Linux servers with 50 GB HD storage per instance
- 10 Gbps backbone, globally distributed PoPs, secure VLAN/peering, and multi‑carrier redundancy delivering 99.9 % uptime
- FICCweb® web‑based Total Management Information System with role‑based access, covering provisioning, RFQ, quotations, sales orders, billing, inventory (Kardex), and financial journals
- Integrated module workflow that converts documents (e.g., quote to sales order) without re‑entry, reducing data duplication
- Continuous network monitoring and incident response from a 24/7 NOC, with fail‑over mechanisms across carrier‑neutral infrastructure