Palona offers AI‑driven agents for restaurants that answer every inbound call, take detailed orders, upsell, and book reservations with a natural, staff‑trained voice. Its vision‑based Operations AI uses existing security‑camera feeds to monitor queue lengths, table turnover, kitchen bottlenecks, and cleanliness in real time, while a dedicated Catering AI captures and manages off‑premise orders. The platform provides real‑time alerts and dashboards without requiring additional hardware, helping independent owners and multi‑location chains maintain service quality and capture revenue without expanding staff.
Funding
$10M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Restaurants often miss phone calls and high‑value catering inquiries during busy periods, leading to lost revenue and inconsistent service quality. Managers also struggle to monitor operational issues such as long queues, slow table turnover, and cleanliness across shifts without adding hardware or staff.
Solution
Palona provides AI‑driven agents that act as a virtual employee for restaurants. An AI host answers every inbound call, processes complex orders, upsells items, and books reservations while sounding like a trained team member. Operations AI leverages existing security‑camera feeds to continuously analyze queue lengths, table turnover, prep bottlenecks, and cleanliness, delivering real‑time insights without additional hardware. A dedicated Catering AI module helps restaurants capture and manage catering requests, enabling growth of off‑premise sales. Together, these tools let restaurants maintain high service standards and capture revenue opportunities without increasing staff workload.
Target Audience
Palona is aimed at independent restaurant owners, multi‑location restaurant chains, and hospitality managers who need to improve call handling, operational oversight, and catering sales without expanding staff.
Features
- AI phone host that handles calls, takes detailed orders, upsells, and makes reservations with a natural conversational tone
- Vision‑based Operations AI that uses existing security cameras to monitor queue metrics, table turnover, kitchen bottlenecks, and cleanliness in real time
- Automated alerts and dashboards that surface operational issues to managers for immediate action
- Catering AI that captures, qualifies, and schedules catering orders, integrating them into the restaurant’s workflow
- No additional hardware required; the system works with cameras and phone lines already in place
- Scalable across multiple locations, providing consistent service standards chain‑wide