Restaurants often miss phone calls and high‑value catering inquiries during busy periods, leading to lost revenue and inconsistent service quality. Managers also struggle to monitor operational issues such as long queues, slow table turnover, and cleanliness across shifts without adding hardware or staff.

Palona provides AI‑driven agents that act as a virtual employee for restaurants. An AI host answers every inbound call, processes complex orders, upsells items, and books reservations while sounding like a trained team member. Operations AI leverages existing security‑camera feeds to continuously analyze queue lengths, table turnover, prep bottlenecks, and cleanliness, delivering real‑time insights without additional hardware. A dedicated Catering AI module helps restaurants capture and manage catering requests, enabling growth of off‑premise sales. Together, these tools let restaurants maintain high service standards and capture revenue opportunities without increasing staff workload.

AI phone host that handles calls, takes detailed orders, upsells, and makes reservations with a natural conversational tone

Vision‑based Operations AI that uses existing security cameras to monitor queue metrics, table turnover, kitchen bottlenecks, and cleanliness in real time

Automated alerts and dashboards that surface operational issues to managers for immediate action

Catering AI that captures, qualifies, and schedules catering orders, integrating them into the restaurant’s workflow

No additional hardware required; the system works with cameras and phone lines already in place

Scalable across multiple locations, providing consistent service standards chain‑wide

Palona is aimed at independent restaurant owners, multi‑location restaurant chains, and hospitality managers who need to improve call handling, operational oversight, and catering sales without expanding staff.