Palmate is an AI-powered customer engagement platform that unifies WhatsApp, Instagram, and web chat to automate support, personalize shopping, and drive sales. The platform combines LLM, RAG, and low-code modules to deliver instant, multilingual assistance while integrating with existing CRM and ticketing systems. It includes built-in, immutable audit logs for KVKK and GDPR compliance, making it suitable for regulated industries.
Funding
Funding not disclosed
Founders
Product
Problem
Businesses struggle to provide instant, personalized customer support across multiple channels while managing rising operational costs. Generic chatbots fail to understand shopper preferences, missing sales opportunities and leaving customers waiting for human intervention.
Solution
Palmate is an AI-powered customer engagement platform that unifies WhatsApp, Instagram, and web chat into a single system. The AI assistant resolves customer issues instantly, learns individual shopper preferences, and proactively suggests relevant products to convert support interactions into sales. It also launches proactive campaigns to engage visitors before they leave, reducing bounce rates and capturing leads. The platform integrates with existing CRM, ticketing, and automation tools, replacing multiple point solutions with one integrated system. Built on LLM and RAG technology, Palmate delivers accurate, context-aware responses in multiple languages while maintaining brand voice and style.
Target Audience
Primary customers are e-commerce, retail, travel & hospitality, and luxury brands that need scalable, AI-driven customer support and sales automation across messaging channels.
Features
- Unified messaging across WhatsApp, Instagram, and web chat with a single AI assistant
- LLM and RAG-based natural language understanding for accurate, context-aware responses
- Proactive campaign tools that initiate chats with visitors to capture leads and reduce bounce rates
- Low-code modules and industry-tailored templates for rapid customization without heavy development
- Built-in immutable audit logs with timestamps for all AI interactions, supporting KVKK, GDPR, and ISO 27001 compliance
- Real-time analytics dashboard tracking key performance metrics like response time, cost reduction, and conversion rates
- Multi-language support for global customer engagement