Palete builds, integrates, and manages AI agents tailored for customer operations in the Middle East and Africa, supporting local languages and existing systems. Their agents automate high‑impact workflows such as student inquiries and partner support, achieving up to 80% automatic resolution and three‑fold faster response times across markets like Morocco, Kenya, and Nigeria. The solution is fully auditable and remains under the client’s control.
Funding
Funding not disclosed
Founders
Product
Problem
Customer support teams in emerging markets often struggle with language diversity, fragmented legacy systems, and a lack of trustworthy automation tools, leading to slow response times and high operational costs.
Solution
Palete builds and operates AI agents that are customized to the specific languages, workflows, and technology stacks of businesses in the Middle East and Africa. The agents are integrated directly with existing tools, trained on client data, and continuously managed to ensure performance and quality. By providing a fully auditable and controllable solution, Palete enables organizations to automate a large portion of routine inquiries while maintaining oversight. Deployments have demonstrated up to 80% automatic resolution of student inquiries and 92% coverage of Tier‑1 support across eight emerging‑market countries, delivering threefold faster partner support resolution.
Target Audience
Primary customers are operators, fintech companies, and edtech platforms serving users in emerging markets across the Middle East and Africa who need scalable, language‑aware customer support automation.
Features
- End‑to‑end agent development: scoping, design, build, integration, and ongoing management
- Language‑specific models that operate in Arabic, French, English, and local dialects
- Seamless integration with client’s existing CRM, ticketing, and communication platforms
- Continuous performance monitoring and monthly quality improvement cycles
- Full audit trails and granular control panels for compliance and oversight
- Deployment across multiple African and Middle Eastern markets (Morocco, Tunisia, Senegal, Côte d’Ivoire, Kenya, Nigeria)