Arbol provides a virtual assistant that answers voice calls and WhatsApp messages for clinics, veterinary offices, optical centers, and other health providers 24/7, automatically confirming, rescheduling, and filling cancelled appointments using the patient’s existing clinical history. The platform records, transcribes, and audits every interaction in a single dashboard, and escalates urgent cases to human staff with full context, eliminating manual outreach while complying with local data‑protection regulations.
Funding
Funding not disclosed
Founders
Product
Problem
Healthcare providers such as clinics, veterinary offices, and optical centers receive a high volume of phone and WhatsApp inquiries for appointment confirmation, rescheduling, and wait‑list management, which often require manual handling by staff and can lead to missed appointments and inefficient use of resources.
Solution
Arbol offers an AI‑driven virtual assistant that answers incoming calls and WhatsApp messages 24/7, directly interfacing with the provider’s existing electronic health record. The assistant automatically confirms, reschedules, and fills cancelled slots, while also offering proactive outreach campaigns to recover missed appointments. All interactions are recorded, transcribed, and stored in a searchable panel, and only cases that contain urgent symptoms or require human judgment are escalated to staff with full context. This automation reduces manual outreach, improves slot utilization, and frees staff to focus on in‑person patient care.
Target Audience
Primary customers are outpatient clinics, veterinary practices, optical centers, and similar health service providers that manage appointments and patient communications through phone or WhatsApp.
Features
- Voice and WhatsApp handling with integrated access to the provider’s current clinical schedule and patient data
- Automated appointment confirmation, rescheduling, and wait‑list allocation without human intervention
- Real‑time prioritization of urgent symptoms, with immediate transfer to staff including full conversation transcript
- Centralized dashboard displaying recordings, transcriptions, and summaries of every interaction
- Outbound campaign engine for recall of missed visits, preventive controls, and promotional slots
- Contextual handoff that supplies staff with verified patient information and conversation history
- Compliance built‑in: virtual assistant identification, consent capture, and data handling per Colombian data protection law