Pace Payments
Pace Payments provides an AI-driven infrastructure for receivables management that automates outbound and inbound collection communications. The platform's AI voice agent handles dialing, waiting, and documentation, escalating only negotiation-worthy cases to human staff, while supporting 26 languages and over 10,000 simultaneous conversations. The system integrates with existing case management systems via APIs and is hosted in the EU with GDPR and EU AI Act compliance.
- AI Agents
- Financial Technology
- Artificial Intelligence
- Software Only
- Regulatory & Compliance Technology
Funding
Founders
Founder details are not available yet.
Product
Problem
Collections teams spend roughly 70% of their time on dialing and waiting, while up to 90% of outbound calls yield no result. This inefficiency limits the number of accounts that can be contacted, delays payment arrangements, and burdens staff with repetitive tasks instead of high-value negotiations.
Solution
Pace provides an AI-driven infrastructure for receivables management that automates the entire communication workflow. An AI voice agent handles dialing, waiting, and documentation, and only escalates live conversations to human staff when a decision or negotiation is required. The agent can conduct de-escalating conversations, arrange installment plans, and send payment links in real time, all within a rule framework defined by the client. Every interaction is documented with transcripts and metadata, and results are fed back into the organization's existing systems via APIs. The platform is hosted in the EU, complies with GDPR and the EU AI Act, and ensures all AI communication is clearly identifiable and auditable. For inbound inquiries, the agent answers questions, arranges installments within approved limits, and transfers cases requiring negotiation with a full transcript.
Target Audience
Primary customers are debt collection agencies, banks and credit institutions, insurance companies, energy suppliers, and NPL investors that need to manage high volumes of receivables and early-stage collections while maintaining regulatory compliance.
Features
- AI voice agent that autonomously dials numbers, manages wait times, and documents every contact attempt
- Inbound call handling for payment inquiries, including installment plan agreements within pre-approved limits
- Automated follow-up on payment promises via voice and messaging, with re-sending of pay-by-links
- Rule-based negotiation framework allowing clients to define permissible solutions such as installment plans, deferrals, or settlements
- Tabular foundation models that prioritize accounts and determine the optimal channel and time window for each contact
- RAG-based grounding ensures all agent responses are based solely on approved sources, preventing hallucinations and making every statement traceable
- Document Vision capability that reads debtor letters, enforcement orders, and payment receipts, assigns them to the correct case file, and drafts responses
- Full documentation with transcripts, metadata, and summaries, integrated into existing systems via APIs
- EU-hosted infrastructure with GDPR compliance, EU AI Act readiness, and defined data deletion concepts
- Supports 26 languages with sub-1.4-second response latency and over 10,000 simultaneous conversations