Pace provides an AI-powered voice and messaging infrastructure for receivables management, enabling collections teams to automate outbound calls, payment arrangements, and follow-ups. The system operates within a company's defined negotiation rules, is hosted in the EU, and documents every interaction for auditability. It handles high-volume first-contact tasks, freeing human staff for conversations that require judgment and negotiation.
Funding
Funding not disclosed
Founders
Product
Problem
Collections teams spend roughly 70% of their time on dialing and waiting, while up to 90% of outbound calls yield no result. This inefficiency limits the number of accounts that can be contacted, delays payment arrangements, and burdens staff with repetitive tasks instead of high-value negotiations.
Solution
Pace provides an AI-driven infrastructure for receivables management that automates the entire communication workflow. An AI voice agent handles dialing, waiting, and documentation, and only escalates live conversations to human staff when a decision or negotiation is required. The agent can conduct de-escalating conversations, arrange installment plans, and send payment links in real time, all within a rule framework defined by the client. Every interaction is documented with transcripts and metadata, and results are fed back into the organization's existing systems via APIs. The platform is hosted in the EU, complies with GDPR and the EU AI Act, and ensures all AI communication is clearly identifiable and auditable.
Target Audience
Primary customers are debt collection agencies, banks and credit institutions, and insurance companies that need to manage high volumes of receivables and early-stage collections while maintaining regulatory compliance.
Features
- AI voice agent that autonomously dials numbers, manages wait times, and documents every contact attempt
- Inbound call handling for payment inquiries, including installment plan agreements within pre-approved limits
- Automated follow-up on payment promises via voice and messaging, with re-sending of pay-by-links
- Rule-based negotiation framework allowing clients to define permissible solutions such as installment plans, deferrals, or settlements
- RAG-based grounding ensures all agent responses are based solely on approved sources, preventing hallucinations
- Full documentation with transcripts, metadata, and summaries, integrated into existing systems via APIs
- EU-hosted infrastructure with GDPR compliance, EU AI Act readiness, and defined data deletion concepts