The startup develops an enterprise tech support platform that provides an extensive answers library along with agent-assisted and self-service solutions for device and application issues. This platform enables Original Equipment Manufacturers, Internet Service Providers, and mobile operators to efficiently manage support requests, reducing resolution times and improving customer satisfaction.
Funding
Funding not disclosed
Founders
Product
Problem
Enterprises face increasing complexity in providing tech support for a wide array of devices and applications, leading to longer resolution times and higher support costs. Customers expect immediate and accurate answers across multiple channels, but support teams often struggle to keep up with the rapid pace of technology updates and diverse user needs.
Solution
Ozmo offers an omnichannel tech support platform that simplifies the resolution of device and application issues for both agents and end-users. The platform provides a comprehensive and consistent knowledge base, accessible through self-service portals, agent-assisted tools, and an API for integration with AI-powered support systems. By offering virtual device and app simulations, interactive tutorials, and remote video support, Ozmo enables businesses to deliver efficient, scalable, and personalized support experiences across all digital channels, reducing costs and improving customer satisfaction. The platform's architecture ensures that support content remains current with the latest technology updates, providing accurate answers regardless of the support channel.
Target Audience
Ozmo primarily targets enterprises, including mobile operators, internet service providers, hardware manufacturers, and device insurance companies, seeking to streamline their tech support operations and improve customer satisfaction.
Features
- Virtual device and application emulations for realistic troubleshooting scenarios
- Interactive, step-by-step tutorials for self-guided support
- Remote video support enabling agents to visually assist customers
- Conversational support leveraging generative AI for personalized assistance
- Troubleshooting modules with curated solutions based on real customer interactions
- Ozmo Answers API for integrating support content into AI-powered tools and virtual assistants
- Ability for agents to send tutorials directly to customers via email or SMS
- Multi-language support for diverse customer bases