About Ozmo

The startup develops an enterprise tech support platform that provides an extensive answers library along with agent-assisted and self-service solutions for device and application issues. This platform enables Original Equipment Manufacturers, Internet Service Providers, and mobile operators to efficiently manage support requests, reducing resolution times and improving customer satisfaction.

```xml <problem> Enterprises face increasing complexity in providing tech support for a wide array of devices and applications, leading to longer resolution times and higher support costs. Customers expect immediate and accurate answers across multiple channels, but support teams often struggle to keep up with the rapid pace of technology updates and diverse user needs. </problem> <solution> Ozmo offers an omnichannel tech support platform that simplifies the resolution of device and application issues for both agents and end-users. The platform provides a comprehensive and consistent knowledge base, accessible through self-service portals, agent-assisted tools, and an API for integration with AI-powered support systems. By offering virtual device and app simulations, interactive tutorials, and remote video support, Ozmo enables businesses to deliver efficient, scalable, and personalized support experiences across all digital channels, reducing costs and improving customer satisfaction. The platform's architecture ensures that support content remains current with the latest technology updates, providing accurate answers regardless of the support channel. </solution> <features> - Virtual device and application emulations for realistic troubleshooting scenarios - Interactive, step-by-step tutorials for self-guided support - Remote video support enabling agents to visually assist customers - Conversational support leveraging generative AI for personalized assistance - Troubleshooting modules with curated solutions based on real customer interactions - Ozmo Answers API for integrating support content into AI-powered tools and virtual assistants - Ability for agents to send tutorials directly to customers via email or SMS - Multi-language support for diverse customer bases </features> <target_audience> Ozmo primarily targets enterprises, including mobile operators, internet service providers, hardware manufacturers, and device insurance companies, seeking to streamline their tech support operations and improve customer satisfaction. </target_audience> <revenue_model> Ozmo generates revenue through subscription-based access to its platform and associated services, with pricing tiers tailored to the specific needs and scale of enterprise clients. </revenue_model> ```

What does Ozmo do?

Where is Ozmo located?

Ozmo is based in Blacksburg, United States.

When was Ozmo founded?

Ozmo was founded in 2016.

Location

Blacksburg, United States

Founded

2016

Employees

108 employees

Major Investors

Recurring Capital Partners

Find Investable Startups and Competitors

Search thousands of startups using natural language

AI voice (2021+)underground pipe robots energy flexibility software

Start Searching

Ozmo

⚠️ AI-generated overview based on web search data – may contain errors, please verify information yourself! You can claim this account with your email domain to make edits.

Executive Summary

ozmo.com 3K+

Crunchbase

Founded 2016 – Blacksburg, United States

Funding

Major Investors

Recurring Capital Partners

Team (100+)

No team information available.

Company Description

Problem

Enterprises face increasing complexity in providing tech support for a wide array of devices and applications, leading to longer resolution times and higher support costs. Customers expect immediate and accurate answers across multiple channels, but support teams often struggle to keep up with the rapid pace of technology updates and diverse user needs.

Solution

Ozmo offers an omnichannel tech support platform that simplifies the resolution of device and application issues for both agents and end-users. The platform provides a comprehensive and consistent knowledge base, accessible through self-service portals, agent-assisted tools, and an API for integration with AI-powered support systems. By offering virtual device and app simulations, interactive tutorials, and remote video support, Ozmo enables businesses to deliver efficient, scalable, and personalized support experiences across all digital channels, reducing costs and improving customer satisfaction. The platform's architecture ensures that support content remains current with the latest technology updates, providing accurate answers regardless of the support channel.

Features

Virtual device and application emulations for realistic troubleshooting scenarios

Interactive, step-by-step tutorials for self-guided support

Remote video support enabling agents to visually assist customers

Conversational support leveraging generative AI for personalized assistance

Troubleshooting modules with curated solutions based on real customer interactions

Ozmo Answers API for integrating support content into AI-powered tools and virtual assistants

Ability for agents to send tutorials directly to customers via email or SMS

Multi-language support for diverse customer bases

Target Audience

Ozmo primarily targets enterprises, including mobile operators, internet service providers, hardware manufacturers, and device insurance companies, seeking to streamline their tech support operations and improve customer satisfaction.

Revenue Model

Ozmo generates revenue through subscription-based access to its platform and associated services, with pricing tiers tailored to the specific needs and scale of enterprise clients.