Ovation is a guest experience platform that utilizes SMS-based, two-question surveys to gather actionable feedback from restaurant patrons, enabling real-time guest recovery and operational insights. By increasing survey response rates and providing AI-driven recommendations, Ovation helps multi-unit restaurants enhance customer satisfaction and improve their online reputations.
Funding
$9M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
+20Founders
Product
Problem
Many restaurants struggle to efficiently collect and analyze guest feedback across multiple channels, leading to missed opportunities for service recovery and operational improvements. Traditional feedback methods often yield low response rates and fail to provide actionable insights in a timely manner.
Solution
Ovation provides a guest experience management platform designed specifically for multi-unit restaurants, enabling them to gather real-time feedback and improve operations. The platform utilizes SMS-based surveys, including a two-question survey and customizable long-form surveys, to maximize guest participation. By integrating with over 50 POS, online ordering, and loyalty systems, Ovation captures feedback from various touchpoints, providing a comprehensive view of the guest experience. AI-driven sentiment analysis categorizes feedback into restaurant-specific categories, highlighting areas for improvement and enabling data-driven decisions. The platform also facilitates real-time guest recovery through AI-generated responses and streamlined communication channels, turning potentially negative experiences into opportunities for building loyalty.
Target Audience
Ovation primarily targets multi-unit and enterprise-level restaurants seeking to improve guest experience, streamline operations, and enhance their online reputation.
Features
- SMS-based surveys with high response rates, including a two-question survey and customizable long-form surveys
- Integration with over 50 POS, online ordering, and loyalty systems via API
- QR code support for collecting feedback from dine-in guests
- AI-driven sentiment analysis categorizes feedback into 34 restaurant-specific categories
- Heat maps visualize performance across locations and operational areas
- Automated guest recovery tools with AI-generated responses and templated replies
- Goals feature recommends specific operational targets and tracks progress
- Text marketing capabilities for driving revenue through SMS-based campaigns
- Automated phone system that texts callers for efficient communication