Outverse deploys AI agents capable of orchestrating complex, multi-step workflows across existing support systems. These agents resolve tickets, execute actions like processing refunds, and triage issues according to established policies. The platform increases support capacity by automating difficult processes, allowing human teams to focus on high-value customer interactions.
Funding
$13.6M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Many companies struggle to efficiently manage customer support inquiries, leading to delayed response times and increased operational costs. Scaling customer experience (CX) teams to meet growing support demands can be expensive and time-consuming. Maintaining consistent and accurate support across various channels and user segments presents a significant challenge.
Solution
Outverse offers an AI-powered customer support agent that integrates with existing CX tools to automate responses and resolve a significant portion of support tickets. The system constructs a real-time knowledge graph by ingesting product documentation, support tickets, and user context, enabling personalized and efficient support interactions. By embedding the Outverse agent in-app, businesses can deliver instant conversational support that scales without requiring additional CX staff. The AI agents are designed to be configurable and aligned with specific business objectives, ensuring on-topic and on-brand interactions.
Target Audience
Outverse primarily targets companies seeking to automate and scale their customer support operations, reduce CX team costs, and improve response times.
Features
- Automated knowledge graph generation from product documentation, support tickets, and user context.
- In-app embeddable AI agent for instant conversational support.
- Context-aware AI agent capable of resolving support tickets without human intervention.
- Configurable AI agent aligned with specific business objectives and brand guidelines.
- Integration with existing CX tools and workflows.
- Secure and compliant data handling with encryption and no AI model training on customer data.
- Actionable insights on trending CX themes within the business.
- Custom escalation flows for different user segments.