Funding
Funding not disclosed
Founders
Product
Problem
Small towns often struggle with effective communication during critical incidents like power outages, leading to overwhelmed utility departments and frustrated residents. Existing solutions can be prohibitively expensive or complex to implement, leaving a gap in essential public service information dissemination.
Solution
OutiFi provides a specialized communication platform designed for small municipal utility departments to manage and disseminate information during service disruptions. The system leverages AI-powered interactive voice response (IVR) to handle common inquiries and extract critical data from resident reports, thereby reducing inbound call volume. Targeted SMS alerts can be sent to specific geographic areas, and a public incident map offers real-time updates on affected zones and estimated restoration times. This integrated approach allows utility teams to focus on operational restoration while enhancing resident satisfaction through transparent and timely communication.
Target Audience
The primary customers are small-town utility departments, including power, water, and public works, responsible for managing citizen communications during service disruptions.
Features
- AI-powered IVR system for automated call handling and data extraction from resident reports.
- Geo-fenced SMS alert functionality for targeted communication to affected populations.
- Public-facing incident map displaying outage areas and estimated restoration times.
- Smart Texting feature that uses AI to generate clear and consistent resident communications.
- Two-way resident chat for reporting incidents and receiving automated guidance.
- Scalable infrastructure designed for the specific needs and budgets of small municipalities.
- Rapid deployment capabilities, enabling operational readiness within weeks.