Otter Claim Solutions provides modular software for property and casualty insurance claims management. Their platform streamlines daily and catastrophe claims processing, offering insurers efficiency and control.
Funding
Funding not disclosed
Founders
Product
Problem
Traditional insurance claims processes often suffer from inefficiencies due to resource allocation that doesn't align with specific skill sets, leading to increased costs and inconsistent outcomes. Rising customer expectations demand more flexible and personalized service options, which legacy systems struggle to provide.
Solution
Otter Claim Solutions offers a modular claims management platform that disaggregates the claims process into individual tasks, assigning each to the most appropriate resource. This approach allows for a team-centric model where master adjusters and claim advocates collaborate, ensuring customers receive support throughout the claim lifecycle. The platform supports field adjusting, desk adjusting, task-based inspections, quality reviews, peer reviews, negotiation, and auditing. By optimizing resource allocation and leveraging technology, Otter Claim Solutions aims to reduce loss adjustment expenses, improve estimate quality, and enhance the overall customer experience.
Target Audience
The primary target audience includes property and casualty insurance carriers seeking to streamline claims processing, reduce costs, and improve customer satisfaction.
Features
- Modular tasking system to deconstruct and assign claims tasks based on skill set
- Team-centric approach with master adjusters and claim advocates
- Support for field adjusting, desk adjusting, and virtual adjusting
- Task-based inspections with options for scope, measurements, photos, and documentation
- Quality review services to ensure accuracy and compliance
- Peer review and negotiation support for complex claims
- Auditing capabilities for data analytics and compliance