Ostrum provides a cloud‑based platform that manages the full lifecycle of passengers with reduced mobility (PRM) at airports.
Funding
Funding not disclosed
Founders
Product
Problem
Airports must provide free assistance to passengers with reduced mobility (PRM), but legacy systems and fragmented communication make coordination among passengers, assistance teams, check‑in agents, boarding agents, ground handlers, and cabin crew inefficient and error‑prone.
Solution
Ostrum delivers a cloud‑based SaaS platform that centralizes the entire PRM workflow. The system connects all relevant stakeholders on a single interface, enabling real‑time updates on passenger needs, resource allocation, and flight status. By hosting the solution on Amazon Web Services, Ostrum ensures high availability, data security, and scalability across multiple airports. Integrated dashboards provide visibility into assistance requests, agent assignments, and journey progress, allowing operators to respond quickly to delays or last‑minute changes. The platform also generates audit‑ready records to support regulatory compliance and continuous service improvement.
Target Audience
Primary customers are airport operators and airline ground‑handling teams responsible for managing PRM assistance services, as well as third‑party assistance providers serving multiple terminals.
Features
- Unified, web‑based portal linking passengers, assistance staff, check‑in, boarding agents, ground handlers, and cabin crew
- Real‑time tracking of PRM requests, agent assignments, and passenger location throughout the airport journey
- Automated resource scheduling and dynamic reallocation in response to flight delays or cancellations
- Secure, AWS‑hosted infrastructure with role‑based access control and data encryption
- Compliance reporting tools that capture assistance metrics required by aviation regulators
- Configurable alerts and notifications for critical events (e.g., missed assistance, gate changes)