Achieving streamlined Customer Service through automation
Orion Intelligence
AskOrion provides an AI-driven voicebot solution for inbound and outbound phone calls, capable of understanding 22 languages and detecting call intent to efficiently capture customer information and route complex inquiries to the appropriate agents. The platform automates alarm monitoring and appointment scheduling, significantly reducing the need for human intervention in routine customer service tasks.
- Artificial Intelligence
- Data & Analytics
- Enterprise Software
- Software Only
Updated 7 months ago
Funding
Raised to date
$471.9KRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Funding rounds are not available yet.
Founders
Product
Problem
Many companies struggle to efficiently handle a high volume of inbound and outbound customer calls, leading to long wait times, frustrated customers, and increased operational costs. Accurately capturing customer information and routing complex inquiries to the appropriate agents can be challenging, especially across multiple languages and dialects.
Solution
AskOrion offers an AI-powered voicebot platform designed to automate and streamline customer communication via phone. The voicebot can understand and respond in 22 languages, accurately detecting call intent to capture customer information and efficiently route complex inquiries. By automating routine tasks such as alarm monitoring, appointment scheduling, and delivery planning, AskOrion reduces the need for human intervention, freeing up agents to focus on more complex issues. The platform integrates with existing CRM and service management systems, providing a seamless and efficient customer service experience.
Target Audience
AskOrion primarily targets businesses across various industries, including utilities, telecom, and payroll services, that handle a high volume of customer calls and seek to automate routine customer service tasks.
Features
- AI-driven voicebot capable of understanding 22 languages and various dialects
- Intent detection for accurate call routing and information capture
- Automated alarm monitoring with outbound calls to multiple contacts
- Appointment and delivery scheduling with automated customer contact
- Integration with Genesys and Salesforce platforms
- Context-based AI for natural and relevant conversations