Orbit is a community platform that utilizes AI-powered search and data analytics to enhance customer engagement and streamline feedback collection. By enabling businesses to harness user-generated content and insights, Orbit helps improve customer relationships and reduce support ticket volume.
Funding
$19M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
ACCAHM+2Founders
Product
Problem
Many companies struggle to effectively manage and leverage user-generated content and community interactions to improve customer relationships and product development. Sifting through disparate data sources to understand customer needs and sentiment is time-consuming and often incomplete, leading to missed opportunities for engagement and product improvement.
Solution
Orbit Community Platform provides a centralized hub for businesses to manage customer programs, analyze community data, and foster stronger relationships. The platform aggregates user-generated content from various sources, including documentation, chat platforms, and social media, and uses AI-powered search to surface relevant insights. By connecting users with the right information and automating workflows, Orbit helps companies reduce support tickets, amplify user-generated content, and scale their customer advocacy programs. The platform's comprehensive analytics and reporting tools provide a 360-degree view of community activity, enabling data-driven decisions and personalized engagement strategies.
Target Audience
Orbit targets companies seeking to improve customer engagement, reduce support costs, and leverage community insights for product development, particularly those with active online communities and user-generated content.
Features
- AI-powered community search that indexes content across multiple platforms
- Centralized dashboard for managing customer programs, including champion programs and feedback collection
- Tools for sourcing, collecting, and showcasing user-generated content
- Automated workflows for sending messages, alerts, and tagging member actions
- 360-degree view of community members with profiles segmented by activity and intent
- Reporting and analytics dashboards for uncovering trends and sentiment
- Integrations with existing documentation, chat, and social media platforms