The startup develops an AI-based conversational platform that provides HIPAA-compliant virtual assistants for healthcare organizations. This technology enhances patient engagement, improves health outcomes, and lowers operational costs by delivering secure, human-like interactions through voice and chat interfaces.
Funding
$44.5M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
PHFounders
Product
Problem
Healthcare organizations face challenges in efficiently engaging patients, managing increasing patient volumes, and reducing operational costs while ensuring HIPAA compliance. Traditional methods often lead to staff burnout, patient leakage, and difficulties in providing personalized care at scale.
Solution
Orbita provides an AI-powered conversational platform designed to automate patient engagement and streamline healthcare workflows. The platform offers virtual assistants and digital tools that deliver intuitive experiences, supporting patients from initial access and scheduling through post-procedure follow-up and ongoing care management. By automating routine tasks and providing consistent, personalized communication across multiple channels, Orbita reduces staff burden and improves patient outcomes. The platform integrates with existing EMR, CRM, and call center systems, ensuring a secure and efficient flow of critical data while providing actionable insights through analytics and reporting dashboards.
Target Audience
Orbita primarily serves healthcare organizations, including hospitals, health systems, and specialty care practices, seeking to improve patient engagement, increase clinical efficiency, and reduce operational costs.
Features
- AI-powered virtual assistants for web, text, and voice (IVR) modalities
- Digital Front Door: AI-powered chatbots for question answering, provider/location lookup, and symptom checking
- Patient Access and Acquisition: Automated self-scheduling, referral scheduling, and appointment management
- Care Navigation: Automated care programs for pre-visit prep, post-procedure follow-up, and ongoing care
- Omnichannel communication: Cascaded messaging across email, SMS, and voice
- Customizable knowledgebases that adapt to evolving needs
- Real-time dashboards and analytics to assess virtual assistant performance
- Pre-built integrations with Epic, Cerner, Salesforce, and Genesys PureCloud
- HIPAA-compliant platform with ISO 27001, ISO 27701, and SOC 2 Type II certifications