Orai Robotics provides a conversational AI platform that integrates with the WhatsApp Business API to automate customer engagement, marketing, and sales processes for medium and large enterprises. The platform reduces the need for human agents by 85% while increasing customer engagement by 90% through real-time, personalized interactions across multiple channels.
Funding
$3.1M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Many medium and large enterprises struggle to efficiently manage customer engagement, marketing, and sales processes across multiple digital channels, leading to high agent costs and inconsistent customer experiences. Traditional methods often lack personalization and real-time interaction capabilities, resulting in missed opportunities for lead generation and customer retention.
Solution
Orai Robotics offers a conversational AI platform that leverages the WhatsApp Business API to automate and enhance customer interactions. The platform employs AI-powered virtual assistants and integrates with existing CRM systems to deliver personalized experiences across various channels. By automating lead verification, qualification, and customer support, Orai Robotics reduces the reliance on human agents while improving customer engagement through real-time, two-way conversations. The platform's omnichannel capabilities ensure a unified customer experience, enabling businesses to nurture leads, drive sales, and provide proactive support through AI-driven interactions.
Target Audience
Orai Robotics primarily targets medium and large enterprises across various industries, including e-commerce, healthcare, automobile, education, real estate, and manufacturing, seeking to automate and improve their customer engagement processes.
Features
- AI-powered chatbots for WhatsApp, websites, Instagram, and Facebook
- Voice AI agents for inbound and outbound customer communication
- NurtureCX platform for automated email and CRM workflows
- Integration with Salesforce, Outlook, Zoho CRM, Hubspot, and other platforms
- Automated lead verification and qualification using AI-based predictive analysis
- Personalized Excel push notifications and drip marketing campaigns via WhatsApp
- AI-driven recommendations and smart conversations for customer engagement
- AI-powered video chat solution for audio/visual customer connections
- IVR-ready AI virtual assistant for call center automation
- Three-way communication enabling both virtual and live agent availability