Optech offers Lorikeet, an AI‑powered customer concierge that automates end‑to‑end resolution of complex, high‑stakes support requests across phone, SMS, chat, email and WhatsApp. By combining large language models with a built‑in compliance engine, Lorikeet can execute tasks such as payroll updates, insurance changes, rent payments, medication shipments and flight re‑bookings while maintaining audit‑ready logs, delivering sub‑minute first responses, 99 % accuracy and significant CSAT improvements for large enterprises.
Funding
$35M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
6OFounders
Product
Problem
Enterprises with complex, high‑stakes customer interactions struggle to provide fast, accurate support across multiple channels (phone, SMS, chat, email, WhatsApp) while meeting strict compliance requirements. Traditional support teams often need to scale headcount to handle these workloads, leading to higher costs and slower resolution times.
Solution
Lorikeet, Optech’s AI Customer Concierge, automates end‑to‑end resolution of complex customer issues across all major communication channels. The platform uses large language models combined with domain‑specific compliance rules to understand and act on requests such as payroll updates, insurance policy changes, rent payments, medication shipments, and flight re‑bookings. By executing tasks directly—initiating calls, sending messages, updating back‑office systems—Lorikeet reduces the need for human hand‑off while maintaining audit‑ready logs. The system delivers sub‑minute first‑response times, achieves around 99 % accuracy, and improves CSAT by over 30 percentage points, enabling support teams to scale without proportional headcount growth.
Target Audience
Primary customers are large enterprises and service providers that manage high‑value, regulated customer transactions—such as payroll processors, insurers, property‑management platforms, healthcare logistics, and travel companies.
Features
- Multi‑channel AI agent that operates via phone, SMS, chat, email, and WhatsApp
- Built‑in compliance engine that enforces industry‑specific regulations and retains audit trails
- End‑to‑end task execution for high‑stakes actions (payroll, insurance, rent, medication, travel)
- Real‑time intent detection and context retention to handle complex, multi‑step requests
- Performance metrics showing 97 % faster resolution and >30 ppt CSAT improvement
- Integration hooks for existing CRM, ticketing, and back‑office systems