Optavius offers an AI‑powered voice agent built exclusively for optometry and ophthalmology clinics that answers every inbound call 24/7, conducts conversational intake, and books appointments directly into the practice’s EHR via FHIR. By automatically triaging calls and routing patients to the correct appointment type, it eliminates missed calls, reduces manual scheduling work, and helps retain revenue and patient access outside regular office hours.
Funding
Funding not disclosed
Founders
Product
Problem
Eye care clinics often miss patient calls after hours or during busy periods, leading to lost revenue and delayed care. Inadequate call triage results in appointments being booked incorrectly, wasting clinician time and causing patients with urgent symptoms to seek care elsewhere.
Solution
Optavius provides an AI-powered voice agent specifically designed for optometry and ophthalmology practices. The system answers every inbound call 24/7, conducts conversational intake to capture patient demographics, insurance details, ocular history, and medication information, and intelligently routes the call to the appropriate appointment type. It integrates directly with the clinic’s EHR via FHIR to schedule appointments in real time, ensuring that routine exams, LASIK consultations, contact lens fittings, and urgent visits are booked correctly. By handling calls automatically, the platform eliminates missed calls, reduces manual triage workload, and improves patient access to care at any hour.
Target Audience
Primary customers are optometry and ophthalmology clinics seeking to automate call handling, improve appointment scheduling accuracy, and retain patients outside of regular office hours.
Features
- 24/7 AI voice agent that answers calls instantly, eliminating hold times and voicemail
- Conversational patient intake that gathers demographics, insurance, ocular history, and medications
- Smart appointment type recognition for routine exams, LASIK consults, contact lens fittings, and urgent visits
- Direct booking into the clinic’s EHR calendar via FHIR integration, ensuring accurate scheduling
- HIPAA‑compliant architecture with SOC 1 audited controls and a Business Associate Agreement for every client