The startup offers a review automation platform that enables property management companies to collect real-time feedback from residents through automated online reputation management software. This technology facilitates the generation of positive online reviews by efficiently mediating and responding to customer experiences.
Funding
$6M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
FEFounders
Product
Problem
Property management companies often struggle to efficiently collect and analyze resident feedback, leading to missed opportunities for improvement and difficulty in maintaining a positive online reputation. Traditional methods lack automation and real-time insights, hindering proactive issue resolution and resident satisfaction.
Solution
Opiniion provides a resident satisfaction platform that automates the collection, analysis, and management of resident feedback. The platform gathers feedback through various touchpoints, including move-in, maintenance, and move-out, and generates actionable insights for property managers. By streamlining the feedback process and providing real-time analytics, Opiniion enables property managers to proactively address concerns, improve resident experiences, and boost their online reputation through authentic review generation. The platform also offers social media management and business listing tools to further enhance online presence and resident engagement.
Target Audience
The primary target audience includes property management companies, property owners, and other service businesses seeking to improve customer satisfaction and online reputation.
Features
- Automated feedback requests via email and SMS at key resident interaction points
- Customizable surveys with various response scales (agreement, sentiment, eNPS, etc.)
- Real-time analytics dashboard with data filtering and reporting capabilities
- Review generation tools to promote positive feedback on various review sites
- SocialPro: Social media management platform with AI-powered content creation, multi-channel publishing, and team collaboration features
- ListingsPro: Local search visibility tool to manage and synchronize business information across online directories
- AI-powered virtual assistant (AssistAii) for insights and review response generation
- Integration with custom review response team for personalized review management