OpenCity's TORI™ is an AI-driven platform that automates drive-thru order taking by integrating with existing POS and KDS systems to ensure accurate and efficient order processing. This technology reduces wait times and order errors, enhancing the customer experience while increasing revenue through targeted upselling.
Funding
$5.6M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Drive-thru restaurants often face challenges with order accuracy and speed of service, leading to customer dissatisfaction and lost revenue. Human order-takers can be inconsistent, resulting in errors and longer wait times, especially during peak hours. This can negatively impact the overall customer experience and brand perception.
Solution
OpenCity's TORI™ is an AI-powered virtual assistant designed to automate the drive-thru ordering process. TORI™ integrates with existing Point of Sale (POS) and Kitchen Display Systems (KDS) to ensure accurate and efficient order processing. By providing instant and accurate responses, TORI™ reduces wait times and minimizes order errors. The system also offers consistent and relevant upselling suggestions, increasing the average order value and driving revenue growth for the restaurant.
Target Audience
The primary target audience is quick-service restaurants (QSRs) and fast-food chains looking to improve drive-thru efficiency, reduce labor costs, and enhance the customer experience.
Features
- Voice AI-powered order taking for drive-thru restaurants
- Seamless integration with existing POS, KDS, headsets, and speaker posts
- Automated upselling with customized recommendations
- Real-time order processing and confirmation
- Reduction in wait times and order errors
- Instant and accurate responses to customer orders