Opally provides AI agents that answer hotel guest emails, chats, and calls instantly, 24/7, using the hotel's own knowledge base, tone of voice, and live rates and availability. The platform integrates with property management systems like Mews and Apaleo, supports over 100 languages, and includes an iPhone app for staff to review and approve agent actions on the go. Trusted by more than 50 hotels, Opally helps properties increase direct bookings and improve guest response times.
Funding
Funding not disclosed
Founders
Product
Problem
Hotel staff are often overwhelmed by a high volume of guest inquiries across email, chat, and phone, leading to slow response times and frustrated guests. Many hotels lack the resources to provide instant, round-the-clock support, especially during nights and weekends, which can result in missed booking opportunities and lower guest satisfaction.
Solution
Opally deploys AI agents that answer guest communications instantly on every channel—email, chat, and calls—using the hotel's own website content, knowledge base, and tone of voice. The AI is connected to the hotel's live rates and availability, enabling it to provide accurate information and even handle booking-related conversations. Staff remain in control by setting guardrails for autonomous actions and can review or approve drafts and bookings through a web dashboard or the Opally for iPhone app. The platform learns from each hotel's unique data, supports over 100 languages, and integrates with property management systems like Mews and Apaleo for seamless operations.
Target Audience
Primary customers are boutique hotels, multi-property hotel groups, and hospitality operators using modern property management systems who need to scale guest communication without adding front-desk staff.
Features
- AI agents that respond to guest emails, web chats, and phone calls in seconds, 24/7, with no response limits
- Integration with property management systems including Mews and Apaleo to access live rates, availability, and booking data
- Natural language understanding in 100+ languages, allowing guests to communicate in their preferred language
- Customizable guardrails that let hotel staff approve or delegate routine actions, maintaining human oversight
- Opally for iPhone mobile app for reviewing agent actions, reading conversations, and managing follow-ups away from the front desk
- Learning engine that builds answers from the hotel's website, internal knowledge, and historical communication patterns