Onward provides transportation management software and operational services specifically for health systems, PACE programs, and transit agencies. The platform integrates proprietary ordering tools and a network of vetted vendors to streamline non-emergency medical transportation (NEMT) coordination. This results in reduced coordination time, lower no-show rates, and improved patient throughput through rightsized ride solutions.
Funding
$2.3M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Healthcare providers face challenges in coordinating non-emergency medical transportation (NEMT), leading to increased administrative overhead, high no-show rates, and inefficient patient throughput. Existing transportation arrangements often lack integration with electronic health records (EHRs), resulting in fragmented communication and delays in patient care. This can particularly affect patients with mobility issues or those residing far from medical facilities.
Solution
Onward provides a comprehensive transportation management platform designed to streamline NEMT coordination for healthcare organizations. By integrating directly with EHR systems, Onward enables healthcare providers to efficiently order, track, and manage patient transportation from a single interface. The platform supports various transportation options, including ridesharing and door-through-door assisted rides, allowing for the selection of the most appropriate service based on the patient's needs. Real-time ride notifications keep teams, patients, and caregivers informed, while consolidated billing and reporting tools simplify administrative tasks.
Target Audience
Onward primarily serves hospitals, health systems, PACE programs, senior living communities, VA healthcare facilities, and health plans seeking to improve patient access to care and optimize transportation logistics.
Features
- EHR integration for seamless communication and data exchange
- Consolidated ordering platform for all types of healthcare transportation
- Real-time ride tracking and automated notifications for all stakeholders
- Options for integrating preferred transportation vendors
- Companion Rides, a door-through-door assisted rideshare solution
- Reporting and analytics dashboard for monitoring transportation metrics
- Support for various transportation modes to accommodate diverse patient needs