ON is an AI chat platform designed for enterprise use, integrating with e-commerce systems like Shopify to enhance customer interactions by providing real-time access to product and order information. This technology addresses the high volume of customer service inquiries, improving site conversions and customer satisfaction while reducing the workload for support agents.
Funding
$25M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
+156Founders
Product
Problem
E-commerce businesses face challenges managing high volumes of customer service inquiries, particularly regarding product information and order status, which can strain support resources and impact customer satisfaction. Customers often struggle to find quick answers to their questions, leading to frustration and potentially lost sales.
Solution
ON provides an AI-powered chat platform designed to integrate directly with e-commerce systems, such as Shopify, to streamline customer interactions. By leveraging e-commerce platform APIs, the platform provides real-time access to product details, order tracking, and other relevant information within the chat interface. This enables customers to quickly find answers to their queries, improving their shopping experience and increasing site conversions. The platform also reduces the workload on support agents by automating responses to common inquiries, freeing them up to handle more complex issues.
Target Audience
The primary target audience is e-commerce businesses, particularly those using Shopify, that are looking to improve customer service efficiency, increase site conversions, and enhance customer satisfaction.
Features
- Integration with Shopify's Product API to surface product descriptions, images, and SKUs within chat
- Integration with Shopify's Order API to allow customers to track orders in real-time within the chat interface
- AI-powered chatbot to automate responses to frequently asked questions
- Guided selling capabilities to help customers find the right products
- Real-time access to product and order information