About Onepilot

The startup offers an outsourced customer care platform that delivers immediate, qualified responses to client inquiries through integrated tools and granular analytics. This solution enhances customer experience and drives sales by providing transparent pricing and flexible communication channels tailored to specific business needs.

```xml <problem> Many companies struggle with the high costs, inflexibility, and quality control issues associated with traditional in-house customer care and sales teams or legacy outsourcing models. This often leads to missed sales opportunities, inconsistent customer experiences, and difficulties scaling operations to meet fluctuating demands. </problem> <solution> Onepilot offers an AI-enhanced customer experience (CX) outsourcing platform that combines human agents with proprietary technology to deliver flexible, transparent, and scalable customer care, sales, and KYC solutions. The platform leverages AI-powered tools for agent onboarding, training, ticket routing, and quality assurance, ensuring efficient and high-quality interactions across all channels and languages. By providing a fully managed service with transparent pricing and real-time analytics, Onepilot enables businesses to focus on their core operations while improving customer satisfaction, driving revenue growth, and reducing operational costs. The platform integrates with existing ticketing and back-office systems, offering a seamless extension of internal teams and a unified customer experience. </solution> <features> - AI-powered ticket routing to direct inquiries to the most qualified agents based on training, performance, and priority - Automated agent onboarding and continuous training programs to ensure up-to-date knowledge of client processes - Integrated knowledge base for centralized access to processes and information - Real-time analytics dashboard for monitoring agent activity, key performance indicators (KPIs), and customer satisfaction metrics - Quality check system with a minimum of 5% of tickets reviewed to improve agent skills and maintain service standards - Dynamic scheduling to allocate the right number of agents based on demand and service level agreements (SLAs) - Integrations with over 20 ticketing tools and back-office systems, including Shopify and Prestashop - Support for customer care, sales & retention, and KYC processes across 35+ languages - Secure connection with GDPR, ISO 18295, and ISO 27001 certifications </features> <target_audience> Onepilot serves B2B SaaS, e-commerce, fintech, and other companies seeking to outsource or augment their customer care, sales, and KYC operations with a flexible, scalable, and AI-driven solution. </target_audience> <revenue_model> Onepilot offers flexible pricing models, including fixed monthly subscriptions, pay-per-hour, and pay-per-contact options, with transparent pricing and no hidden costs. A conversion-based business model is available for sales and retention services, where clients only pay for value created. </revenue_model> ```

What does Onepilot do?

Where is Onepilot located?

Onepilot is based in Paris, France.

When was Onepilot founded?

Onepilot was founded in 2020.

How much funding has Onepilot raised?

Onepilot has raised 20440000.

Location

Paris, France

Founded

2020

Funding

20440000

Employees

238 employees

Major Investors

Otium Capital

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Onepilot

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Executive Summary

onepilot.co 3K+

Crunchbase

Founded 2020 – Paris, France

Funding

Estimated Funding

$20M+

Major Investors

Otium Capital

Team (100+)

No team information available.

Company Description

Problem

Many companies struggle with the high costs, inflexibility, and quality control issues associated with traditional in-house customer care and sales teams or legacy outsourcing models. This often leads to missed sales opportunities, inconsistent customer experiences, and difficulties scaling operations to meet fluctuating demands.

Solution

Onepilot offers an AI-enhanced customer experience (CX) outsourcing platform that combines human agents with proprietary technology to deliver flexible, transparent, and scalable customer care, sales, and KYC solutions. The platform leverages AI-powered tools for agent onboarding, training, ticket routing, and quality assurance, ensuring efficient and high-quality interactions across all channels and languages. By providing a fully managed service with transparent pricing and real-time analytics, Onepilot enables businesses to focus on their core operations while improving customer satisfaction, driving revenue growth, and reducing operational costs. The platform integrates with existing ticketing and back-office systems, offering a seamless extension of internal teams and a unified customer experience.

Features

AI-powered ticket routing to direct inquiries to the most qualified agents based on training, performance, and priority

Automated agent onboarding and continuous training programs to ensure up-to-date knowledge of client processes

Integrated knowledge base for centralized access to processes and information

Real-time analytics dashboard for monitoring agent activity, key performance indicators (KPIs), and customer satisfaction metrics

Quality check system with a minimum of 5% of tickets reviewed to improve agent skills and maintain service standards

Dynamic scheduling to allocate the right number of agents based on demand and service level agreements (SLAs)

Integrations with over 20 ticketing tools and back-office systems, including Shopify and Prestashop

Support for customer care, sales & retention, and KYC processes across 35+ languages

Secure connection with GDPR, ISO 18295, and ISO 27001 certifications

Target Audience

Onepilot serves B2B SaaS, e-commerce, fintech, and other companies seeking to outsource or augment their customer care, sales, and KYC operations with a flexible, scalable, and AI-driven solution.

Revenue Model

Onepilot offers flexible pricing models, including fixed monthly subscriptions, pay-per-hour, and pay-per-contact options, with transparent pricing and no hidden costs. A conversion-based business model is available for sales and retention services, where clients only pay for value created.