Clarity offers an AI‑driven platform that automates multi‑channel customer support while ingesting and analyzing Voice of Customer data in real time. The solution applies enterprise‑grade guardrails, end‑to‑end encryption, and integrates via APIs and native connectors to CRM, ticketing, and analytics systems, allowing enterprises to route tickets, extract sentiment insights, and generate actionable reports.
Funding
Funding not disclosed
Founders
Product
Problem
Enterprises struggle to deliver consistent, accurate customer support across multiple channels while simultaneously extracting actionable insights from unstructured feedback. Existing solutions often require separate tools for ticket automation and Voice of Customer (VoC) analysis, leading to data silos, compliance gaps, and high operational overhead.
Solution
Clarity offers a unified platform that combines agentic AI‑driven support with real‑time VoC analytics, enabling organizations to automate routine resolutions and surface sentiment‑driven insights from chats, reviews, and social media. The AI engine references a curated knowledge base and enforces enterprise‑grade guardrails—such as rule‑based approvals, audit logs, and hallucination filters—to ensure responses remain on‑brand and compliant. Conversations are encrypted in transit and at rest, with SOC 2, GDPR, and HIPAA certifications supporting regulated environments. Integrated routing logic auto‑assigns tickets to the appropriate internal team, while a human‑in‑the‑loop workflow allows agents to review and correct AI suggestions. All feedback is normalized, categorized, and visualized in customizable dashboards, turning raw customer data into prioritized product and service actions. The platform exposes RESTful APIs and pre‑built connectors for CRM, ticketing, and analytics stacks, facilitating seamless integration into existing tech ecosystems.
Target Audience
The primary customers are mid‑size to large enterprises that operate multi‑channel support centers and need to consolidate customer feedback for product and service improvement, such as SaaS providers, e‑commerce retailers, and financial services firms.
Features
- Agentic AI responder that pulls from a company‑specific knowledge base and applies configurable guardrails to prevent off‑brand or non‑compliant replies
- Automatic ticket resolution and routing engine that triages inquiries by intent, product line, or escalation policy
- Unified VoC ingestion pipeline that aggregates text from chat, email, reviews, and social feeds, applying NLP sentiment scoring and theme extraction
- Real‑time analytics dashboard with drill‑down filters, trend graphs, and exportable reports for product, support, and leadership teams
- End‑to‑end encryption with role‑based access control, full audit trails, and compliance certifications (SOC 2, GDPR, HIPAA)
- Human‑in‑the‑loop feedback loop allowing agents to correct AI outputs and continuously retrain the model
- Open API and native connectors for major CRM, ticketing, and data‑warehouse platforms (e.g., Salesforce, ServiceNow, Snowflake)
- Multi‑language support powered by large‑language models with language‑specific guardrails