Provides a conversational commerce platform that integrates WhatsApp, Instagram, and Messenger to enable businesses to conduct end-to-end sales directly within chat channels. By combining AI-driven chatbots with human support, geolocation-based lead filtering, and CRM integrations, it streamlines customer journeys, increases conversion rates by up to 10x, and offers real-time performance analytics through an interactive dashboard.
Funding
$3.8M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Many businesses struggle to manage customer interactions across multiple messaging channels, leading to fragmented communication, missed opportunities, and inefficient sales processes. Customers often have to switch between different apps to complete a purchase, resulting in abandoned carts and lower conversion rates.
Solution
OmniChat provides a unified conversational commerce platform that centralizes customer interactions from WhatsApp, Instagram, Messenger, and other chat channels. The platform combines AI-powered chatbots with human agent support to automate lead qualification, provide 24/7 customer service, and guide customers through the entire sales journey within their preferred messaging app. By integrating with e-commerce platforms, CRMs, and payment gateways, OmniChat enables end-to-end sales directly within chat, streamlining the buying process and improving conversion rates. Real-time performance analytics are available through an interactive dashboard, providing insights into customer behavior and sales team performance.
Target Audience
OmniChat primarily targets e-commerce businesses, retailers, and sales teams looking to improve customer engagement, streamline sales processes, and increase conversion rates through conversational commerce.
Features
- Centralized chat interface for managing conversations across multiple channels
- AI-driven chatbots for automated lead qualification and customer support
- Geolocation-based lead filtering to route leads to the appropriate sales team
- Integration with e-commerce platforms, CRMs, and payment gateways via API
- Marketing Studio for creating and analyzing mass WhatsApp campaigns
- Real-time performance analytics dashboard with customizable reports
- Omnichannel support for a seamless customer journey from initial contact to checkout
- Secure payment processing within chat