About OmniXM

omniXM offers integrated platforms for managing customer and employee experiences. Its solutions collect feedback across all touchpoints, use AI for sentiment analysis and attrition prediction, and provide actionable insights through dashboards to improve engagement and drive business growth.

<problem> Businesses struggle to effectively capture, analyze, and act upon customer and employee feedback across all interaction points. This leads to missed opportunities for improving satisfaction, retention, and overall business performance. </problem> <solution> omniXM provides integrated platforms for managing both customer and employee experiences. The omniCXM solution offers an omni-channel approach to collect customer feedback from diverse sources, utilizing machine learning for sentiment analysis and automated ticketing to address issues. The omniEXM platform focuses on employee engagement, feedback, and recognition, employing AI to predict attrition and automate engagement processes. Both platforms deliver actionable insights through high-definition dashboards, enabling data-driven decision-making to enhance experience quotients and drive business growth. </solution> <features> - **omniCXM:** Omni-channel feedback collection across various touchpoints (e.g., in-store, in-app, social media, email, QR codes). - **omniCXM:** Machine learning-powered text analytics and sentiment analysis for understanding customer feedback. - **omniCXM:** Intelligent, ML-based ticketing system for automated issue alerts and first-level response. - **omniCXM:** Recommendation engine for creating targeted and impactful customer engagements. - **omniEXM:** AI-based Talent Keeper for predicting employee attrition risks and suggesting retention strategies. - **omniEXM:** LINKS engagement platform for pulse surveys and automated employee feedback collection. - **omniEXM:** KUDOS module for managing rewards and recognition programs. - **omniEXM:** Continuous listening across the employee journey, integrating with HRIS for sentiment and feedback analysis. - **omniCXM & omniEXM:** Predictive analytics to identify trends and patterns before they become issues. - **omniCXM & omniEXM:** High-definition dashboards with root-cause and impact analysis for actionable insights. - **omniCXM & omniEXM:** API-based platform for custom integration with existing systems (e.g., CRM, HRIS). - **omniCXM & omniEXM:** Enterprise-grade security, compliance, and scalability with Single Sign-On and role-based access. </features> <target_audience> The primary target audience includes businesses seeking to improve their customer experience management (CXM) and employee experience management (EXM) through integrated technology solutions. </target_audience>

What does OmniXM do?

Where is OmniXM located?

OmniXM is based in Redmond, United States.

When was OmniXM founded?

OmniXM was founded in 2017.

Location

Redmond, United States

Founded

2017

Employees

16 employees

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OmniXM

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Executive Summary

omnixm.com 5K+

Founded 2017 – Redmond, United States

Funding

No funding information available.

Team (15+)

No team information available.

Company Description

Problem

Businesses struggle to effectively capture, analyze, and act upon customer and employee feedback across all interaction points. This leads to missed opportunities for improving satisfaction, retention, and overall business performance.

Solution

omniXM provides integrated platforms for managing both customer and employee experiences. The omniCXM solution offers an omni-channel approach to collect customer feedback from diverse sources, utilizing machine learning for sentiment analysis and automated ticketing to address issues. The omniEXM platform focuses on employee engagement, feedback, and recognition, employing AI to predict attrition and automate engagement processes. Both platforms deliver actionable insights through high-definition dashboards, enabling data-driven decision-making to enhance experience quotients and drive business growth.

Features

omniCXM: Omni-channel feedback collection across various touchpoints (e.g., in-store, in-app, social media, email, QR codes).

omniCXM: Machine learning-powered text analytics and sentiment analysis for understanding customer feedback.

omniCXM: Intelligent, ML-based ticketing system for automated issue alerts and first-level response.

omniCXM: Recommendation engine for creating targeted and impactful customer engagements.

omniEXM: AI-based Talent Keeper for predicting employee attrition risks and suggesting retention strategies.

omniEXM: LINKS engagement platform for pulse surveys and automated employee feedback collection.

omniEXM: KUDOS module for managing rewards and recognition programs.

omniEXM: Continuous listening across the employee journey, integrating with HRIS for sentiment and feedback analysis.

omniCXM & omniEXM: Predictive analytics to identify trends and patterns before they become issues.

omniCXM & omniEXM: High-definition dashboards with root-cause and impact analysis for actionable insights.

omniCXM & omniEXM: API-based platform for custom integration with existing systems (e.g., CRM, HRIS).

omniCXM & omniEXM: Enterprise-grade security, compliance, and scalability with Single Sign-On and role-based access.

Target Audience

The primary target audience includes businesses seeking to improve their customer experience management (CXM) and employee experience management (EXM) through integrated technology solutions.