Omnichat
Omnichat provides an AI-powered omnichannel CRM and customer experience platform that unifies WhatsApp, Instagram, Facebook Messenger, LINE, WeChat, and live chat into a single workspace. The platform automates marketing, sales, and customer support through AI agents, personalized broadcasts, and conversational commerce tools, helping over 5,000 brands boost revenue by up to 5x. Its Omni AI suite includes a built-in AI strategist and generative campaign builder for automated workflow creation.
- Marketing Technology
- AI Agents
- Artificial Intelligence
- Retail Technology
- Enterprise Software
- Software Only
- Commerce & Shopping
- Data & Analytics
Funding
Raised to date
$11.8MRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
across 2 rounds
DV$10M · Series A
Announced Oct 2026
Disclosed cumulative: $11.8M
Founders
Product
Problem
Many businesses struggle to efficiently manage customer interactions across various messaging platforms, leading to delayed responses, fragmented communication, and missed sales opportunities. Maintaining a consistent brand experience and tracking customer behavior across these channels can also be challenging.
Solution
Omnichat provides an AI-powered omnichannel CRM and customer experience platform that centralizes customer interactions from channels like WhatsApp, Facebook Messenger, Instagram, LINE, WeChat, and website live chat into a unified interface. The platform automates customer service and marketing efforts through AI-driven chatbots, personalized broadcasts, and targeted messaging based on customer behavior. Omnichat's Social CDP capabilities enable businesses to build comprehensive customer profiles by integrating data from multiple channels, facilitating personalized experiences and improving customer retention. The platform also offers features for online-merge-offline (OMO) sales, allowing businesses to track sales performance across multiple revenue channels and provide seamless customer service.
Target Audience
Omnichat targets e-commerce businesses, retailers, and brands looking to improve customer engagement, automate customer service, and increase sales through omnichannel messaging.
Features
- Centralized messaging inbox for managing conversations across multiple channels
- AI-powered chatbots for automated customer service and lead generation
- Automated customer journey creation with personalized interactions
- Social CDP for building 360° customer profiles by integrating data from various channels
- Broadcast messaging for sending personalized messages to targeted audiences on WhatsApp, Facebook Messenger, and LINE
- Abandoned cart remarketing to recover lost sales
- Website remarketing to engage website visitors with targeted messages
- Coupon management for creating and distributing coupons across multiple channels
- Interactive games to increase customer engagement
- Sales performance tracking for OMO sales
- Integration with e-commerce platforms and CRM systems like Salesforce, Emarsys, and HubSpot
- Omni AI agents for marketing campaign generation, smart shopping assistance, and intelligent booking
- Official WhatsApp Business Solution Provider (BSP), Meta Business Partner & LINE Tech Partner
- WhatsApp Catalog and Payment integration for in-chat product browsing and secure checkout
- OmniClaw built-in AI strategist that understands campaigns, chat metrics, and customer behavior
- Omni AI Message Flow generative campaign builder that creates complete conversational workflows from simple goals
- BYOA (Bring Your Own Agent) extensibility for connecting external AI models and agents