Ohmyroom is a hospitality technology platform that creates personalized digital spaces for accommodations, enabling hosts to guide guests from post-booking through check-out with information, AI-powered concierge support, and local experience bookings. The platform includes a marketplace of curated services and experiences, allowing properties to generate additional revenue beyond room nights while reducing repetitive staff workload through 24/7 automated guest assistance.
Funding
Funding not disclosed
Founders
Product
Problem
Hospitality hosts and property managers struggle to deliver consistent, high-quality guest support throughout the entire stay journey, from post-booking to check-out. Managing repetitive guest inquiries, coordinating local service providers, and creating additional revenue streams beyond room bookings requires significant operational effort and often results in fragmented guest experiences.
Solution
Ohmyroom provides a digital guest journey platform that creates a personalized, interactive space for each accommodation, accessible via link before arrival and QR code during the stay. The platform combines an informational section with property details and local recommendations, an AI Concierge that delivers instant multilingual responses 24/7, and a marketplace of curated local experiences and services. Hosts can activate their space through a simple onboarding process, select services from a pre-vetted supplier catalog, and monitor performance through an intuitive dashboard. The AI Concierge is trained on property-specific knowledge bases, reducing repetitive inquiries while suggesting personalized upsells and cross-sells to increase the value of each stay.
Target Audience
Primary customers are hotels, resorts, villas, agriturismi, boutique hotels, B&Bs, glamping properties, residence operators, and property managers seeking to enhance guest experience and generate ancillary revenue.
Features
- AI Concierge with property-specific knowledge base, multilingual 24/7 guest support, and automated responses to repetitive inquiries
- Digital guest space with pre-arrival link access and in-stay QR code entry, containing property information, destination tips, and service booking
- Curated marketplace of local experiences and services with pre-vetted suppliers, including spa, restaurant, chef, transfer, and activity offerings
- Real-time notifications via app and Telegram for operational support and complaint management
- Analytics dashboard tracking conversations, guest preferences, and service performance to optimize offerings
- Upselling and cross-selling engine that suggests personalized services, experiences, and upgrades during the stay
- Supplier management system where local providers publish catalogs, control availability and pricing, and receive confirmed, prepaid bookings