Ohm provides a full-stack field service management platform that automates scheduling, dispatch, and reporting for operations managers. The company deploys a distributed workforce of certified technicians to commission, repair, and maintain hardware assets like EV charging stations. This integrated approach boosts asset uptime, operational efficiency, and scalability for manufacturers and asset managers.
Funding
Funding not disclosed
Founders
Product
Problem
Commercial EV charging stations frequently experience downtime due to lack of maintenance and readily available repair services, leading to lost revenue for site hosts and frustration for EV drivers. Existing repair solutions often rely on expensive electricians for issues that don't require their expertise, resulting in high costs and prolonged downtime.
Solution
Ohm provides a platform-based field service solution that leverages a network of upskilled technicians to maintain and repair EV charging stations, ensuring higher uptime and driver satisfaction. Their services include preventative maintenance, inspections, test charging, and both proactive and reactive repairs, addressing issues before they escalate into major problems. By utilizing trained technicians for the majority of repairs, Ohm reduces the need for costly electrician visits, offering a more affordable and efficient solution. The Ohm platform provides site hosts with an integrated dashboard to review reports, advisories, and completed repairs, while also automating support, dispatch, and escalations.
Target Audience
Ohm's primary customers include EV charging station owners, charging point operators (CPOs), original equipment manufacturers (OEMs), property management companies, and corporations with workplace charging stations.
Features
- Nationwide network of certified EVSE technicians
- Preventative maintenance programs including cleaning, inspections, and test charging
- On-demand and scheduled repairs, utilizing trunk stock of common parts
- Remote reset capabilities to address connectivity issues
- AI-guided task flows within the OhmField mobile app for efficient on-site work
- Integrated dashboard for site hosts to review inspection reports, advisories, and completed repairs
- API-enabled platform for streamlined operations and data integration
- OEM-designed training and protocols for technicians