Odeza offers a cloud-based automated concierge messaging platform that enhances patient communication through two-way texting, emails, and IVR calls, integrating seamlessly with existing EHR systems. The platform addresses patient retention and appointment scheduling inefficiencies by reducing no-show rates and optimizing provider utilization, ultimately improving healthcare revenue and patient satisfaction.
Funding
Funding not disclosed
Founders
Product
Problem
Healthcare providers face challenges in patient retention, inefficient feedback collection, underutilized provider capacity, and the shift towards value-based payment models. Patients expect convenient, engaging experiences, leading them to switch providers if dissatisfied. Traditional feedback methods are slow and yield outdated data, hindering timely service recovery. Missed appointments and scheduling errors contribute to significant revenue loss and longer wait times for patients.
Solution
Odeza offers a cloud-based digital communication platform designed to enhance the patient experience and improve healthcare operations. The platform integrates with existing EHR systems to automate and personalize patient interactions through two-way texting, emails, IVR calls, and live web chat. By automating appointment reminders, referral management, and patient payment processes, Odeza reduces no-show rates, optimizes provider schedules, and accelerates balance collections. The platform also facilitates real-time patient feedback collection, enabling timely service recovery and improved online reputation.
Target Audience
Odeza primarily serves healthcare providers, including hospitals, clinics, and physician practices, seeking to improve patient engagement, streamline operations, and increase revenue.
Features
- Two-way texting, email, and IVR communication channels for reaching all patients
- Automated appointment reminders to reduce no-show rates
- Referral management tools to convert referrals into scheduled appointments
- Patient feedback collection via short mobile ratings for real-time insights
- Appointment autofill feature to backfill cancellations from a digital waitlist
- Patient payment reminders and flexible payment options to accelerate balance collections
- Financial assistance identification to reduce bad debt for uninsured patients
- Reporting and analytics tools to translate patient data into actionable insights