Ocular is a video-commerce platform that enables real-time video assistance and live-streaming sales directly on e-commerce sites, enhancing customer engagement and decision-making. By integrating with existing digital channels, it increases conversion rates by providing personalized support and tracking sales performance during live interactions.
Funding
$150K raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
E-commerce businesses often struggle to provide personalized, real-time assistance to online shoppers, leading to high cart abandonment rates and reduced sales conversions. Traditional methods like chatbots and live chat lack the human touch and visual interaction needed to build trust and address complex customer inquiries effectively.
Solution
Ocular provides a video-commerce platform that enables businesses to offer real-time video assistance and live-streaming sales directly on their e-commerce websites. By integrating into existing digital channels, Ocular allows customers to connect with virtual agents for personalized support and product demonstrations, creating a more engaging and informative shopping experience. The platform's features, such as screen sharing and integrated payment gateways, facilitate consultative selling and streamline the purchasing process. Ocular aims to replicate the benefits of in-person customer service in the digital realm, increasing customer satisfaction and driving higher conversion rates.
Target Audience
Ocular targets e-commerce businesses across various industries that seek to improve customer engagement, reduce cart abandonment, and increase sales conversions through personalized video-based interactions.
Features
- Real-time video assistance for personalized customer support
- Live-streaming sales capabilities to showcase products and engage with customers
- Integration with existing e-commerce platforms, CRM systems, and payment gateways
- Multidomain support for video assistance across multiple websites and apps
- Agent scheduling to allow customers to book assistance at their convenience
- Real-time sales tracking to measure the impact of video assistance on conversions
- Screen sharing to provide visual guidance and support
- Available in English, Spanish, and Portuguese