This platform offers remote visual assistance, leveraging augmented reality to enable offsite agents to remotely guide users through troubleshooting and problem resolution. By closing the visual gap between agents and users, the platform facilitates efficient remote support and improves customer experience.
Funding
$242.5K raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
BVFounders
Product
Problem
Many field service operations and customer support centers struggle with effectively diagnosing and resolving technical issues remotely, leading to increased operational costs, repeat visits, and reduced customer satisfaction. Traditional phone support often lacks the visual context needed to guide users through complex troubleshooting steps.
Solution
Octágora provides a remote visual assistance platform that leverages augmented reality (AR) to enable offsite agents to guide users through troubleshooting and problem resolution. By using a smartphone or smart glasses, the user can share their device's camera feed with a remote expert, who can then provide real-time guidance using AR annotations and on-screen instructions. This visual support bridges the gap between agents and users, facilitating efficient remote support, reducing downtime, and improving first-call resolution rates. The platform also offers features such as session recording, satisfaction surveys, and integration with existing CRM systems.
Target Audience
The primary target audience includes customer support teams, field service technicians, and remote inspection specialists across various industries, such as manufacturing, telecommunications, and utilities.
Features
- Real-time video support with augmented reality annotations
- Remote control of the user's device camera
- Integration with SMS and WhatsApp for easy session initiation
- Support for both smartphone and smart glasses
- Session recording and reporting for quality assurance and training
- Customizable user interface with white-labeling options
- Integration with existing CRM and ticketing systems via API
- AI-powered chatbot for automated initial support and issue triage