Oct8ne combines AI with modular design to provide a visual customer service platform that enhances online shopping experiences through real-time product recommendations, order tracking, and FAQ support. This technology addresses high cart abandonment rates by enabling personalized interactions that can increase conversion rates by up to 30%.
Funding
Funding not disclosed
Founders
Product
Problem
E-commerce businesses face challenges in replicating the personalized experience of brick-and-mortar stores online, leading to high cart abandonment rates and lower conversion rates. Customers often need real-time visual support to make informed purchase decisions, which traditional chat platforms cannot provide.
Solution
Oct8ne offers a visual customer service platform that combines AI-powered chatbots with live chat and messaging capabilities to enhance the online shopping experience. The platform's key feature is its "coviewer," an interactive space where agents and customers can visualize product images and videos in real-time, guiding users through the purchase process. Oct8ne's chatbot can intelligently recommend products, provide order tracking information, and answer frequently asked questions, while integrating with popular messaging channels like WhatsApp, Facebook Messenger, and Instagram to manage all help requests from a single control panel.
Target Audience
Oct8ne is designed for e-commerce businesses, e-learning platforms, service providers, government institutions, hotels, real estate companies, and automotive websites seeking to improve customer engagement and increase sales through visual and personalized support.
Features
- Interactive "coviewer" enabling real-time visualization of product images and videos within the chat
- AI-powered chatbot with drag-and-drop configuration for personalized product recommendations and FAQ support
- Integration with WhatsApp Business API, Instagram, and Facebook Messenger for centralized management of customer inquiries
- Automated triggers on strategic pages (e.g., home, checkout, product page) to provide instant support and reduce cart abandonment
- Real-time translation of conversations for seamless communication between customers and agents in different languages
- Ability to display videos and images of physical locations, such as schools, universities, or properties, for virtual tours
- Customizable forms within the chatbot to capture leads when agents are unavailable
- Add-to-cart and checkout buttons within the chat interface to facilitate a convenient shopping experience