O11y is an open source observability services provider that helps organizations improve the reliability of their systems and application environments. The company offers professional services including assessment, design, and build of observability platforms, plus premium support for Prometheus stacks. Their team includes Prometheus maintainers and contributors who provide expertise across metrics, logs, and traces.
Funding
Funding not disclosed
Founders
Product
Problem
Modern application environments are increasing in scale and complexity, with logs, metrics, and traces coming from many different databases and back-ends. Traditional monitoring only answers questions you know upfront, leaving teams unable to understand why services are slow or broken when unexpected issues arise, and this lack of insight delays incident resolution and hinders performance improvement.
Solution
O11y provides end-to-end open source observability services that make infrastructure and applications fully observable. The company guides organizations through a structured journey starting with an assessment of current monitoring principles and tooling, followed by architecture design and custom platform builds using a proven ecosystem of open source tools. O11y's team of observability experts, including Prometheus maintainers and contributors, helps clients collect and analyze the three pillars of observability—metrics, logs, and traces—to pinpoint root causes faster and understand how services interact. The company also offers premium support plans for Prometheus stacks, covering the last two releases plus LTS versions, with tiered support levels from general questions to total unavailability scenarios.
Target Audience
Primary customers are organizations running Prometheus-based monitoring stacks that need expert assistance with setup, scaling, or troubleshooting, as well as companies seeking to build or improve their overall observability maturity across development, acceptance, and production environments.
Features
- Professional services covering assessment, design and build, and expansion of observability platforms
- Support for the last two Prometheus releases plus LTS versions, including Prometheus 2.45 LTS, 2.47, and 2.48
- Remote Write support for Thanos, Cortex, and their derivatives
- Tiered support levels: Level 1 for general questions, Level 2 for partial disruption, Level 3 for total unavailability
- Expertise across the full open source observability ecosystem including Prometheus, Grafana, Jaeger, Cortex, Thanos, and OpenSearch
- Deployment experience on any cloud provider, on-premise, or on O11y's own infrastructure
- HA Pair support where each pair of Prometheus servers counts as a single server for support purposes