Numa is an AI platform that automates appointment booking and customer engagement for automotive dealerships using generative AI and voice technology. This solution addresses the challenge of missed customer interactions by ensuring 100% call response and efficient scheduling without increasing staff workload.
Funding
$45.8M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
MCFounders
Product
Problem
Automotive dealerships often struggle to efficiently manage inbound customer communications, leading to missed calls, unanswered voicemails, and delayed responses. This can result in lost revenue opportunities, decreased customer satisfaction, and increased workload for dealership staff.
Solution
Numa provides an AI-powered platform that automates customer engagement and appointment booking for automotive dealerships. By leveraging generative AI and voice technology, Numa ensures that every customer call is answered and that inquiries are promptly addressed. The platform automates appointment scheduling, provides personalized service updates, and integrates with existing Dealership Management Systems (DMS) to streamline communication workflows and improve overall customer experience. Numa helps dealerships capture more revenue opportunities, improve customer satisfaction scores (CSI), and empower employees to deliver exceptional service.
Target Audience
Numa is designed for automotive dealerships looking to improve customer communication, increase efficiency, and boost customer satisfaction scores.
Features
- Generative AI-powered voice technology for automated call answering and intent detection
- Automated appointment booking and scheduling capabilities
- Integration with leading Dealership Management Systems (DMS) for real-time data access
- Automated status updates and personalized communication with customers
- Custom rules for routing and labeling conversations based on customer needs
- Sales Inbox to manage and respond to customer inquiries