TrustY offers an AI-driven platform that converts employee, customer, and supplier feedback into quantitative trust scores across transparency, consistency, reciprocity, and reliability. The solution provides real-time dashboards, risk alerts, cost‑impact estimates, and integrates with HRIS, CRM, and ERP systems for seamless reporting and ESG compliance. Pricing is subscription‑based with tiered tiers for user count and data volume.
Funding
Funding not disclosed
Founders
Product
Problem
Organizations lack a quantitative way to assess trust and reputation among employees, customers, and suppliers, making it difficult to identify reputational risks, predict turnover, or gauge the impact on profitability. This gap forces reliance on disparate surveys and anecdotal insights, leading to delayed interventions and higher acquisition or retention costs.
Solution
TrustY provides an AI‑driven platform that converts qualitative trust signals into actionable KPIs across the three core stakeholder groups. The system ingests data from eNPS, customer feedback, and supplier assessments, then applies machine‑learning models to score trust levels along four defined dimensions: transparency, consistency, reciprocity, and reliability. Real‑time dashboards surface risk indicators, cost‑impact estimates, and recommended remediation steps, enabling leaders to prioritize interventions. By consolidating all trust metrics into a single interface, the platform reduces analysis time from 30 minutes to under 10 minutes per cycle and supports ESG reporting through a dedicated stakeholder‑value KPI. Integration hooks allow export of results to BI tools or HRIS/EPR systems for seamless workflow adoption.
Target Audience
Primary customers are mid‑size to large enterprises seeking to embed trust metrics into HR, customer experience, and supplier risk management processes, including HR directors, CX leaders, and procurement officers.
Features
- AI-powered trust scoring engine that normalizes inputs from eNPS, CSAT, and supplier surveys into unified trust indices
- Four‑dimension trust model (transparency, consistency, reciprocity, reliability) with automated risk flagging
- Interactive web dashboard with drill‑down visualizations, cost‑impact calculators, and action‑item generation
- API and pre‑built connectors for HRIS, CRM, and ERP platforms to synchronize trust data across enterprise systems
- ESG‑ready KPI export for the “S” (social) component, supporting sustainability reporting standards
- Role‑based access controls and end‑to‑end encryption to ensure data privacy and compliance
- Configurable reporting templates for executive summaries, department‑level insights, and audit trails