Novo Labs provides a conversational AI platform that enables large restaurant chains to process high-volume voice orders through natural language processing and menu integration. This technology addresses the challenge of accurately capturing customer orders in real-world voice interactions, enhancing efficiency and customer experience in drive-thru and phone ordering channels.
Funding
$2M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Large restaurant chains face challenges in accurately processing high-volume voice orders through drive-thru and phone channels due to the complexities of natural language and real-world ordering conditions. Inefficient order taking can lead to errors, longer wait times, and a diminished customer experience.
Solution
Novo Labs offers a conversational AI platform designed to streamline voice ordering for restaurants. The platform leverages a specialized natural language processing (NLP) stack and deep menu integration to accurately capture customer orders in real-time. By converting voice interactions into digital transactions, Novo Labs enables personalized and optimized ordering experiences. The system is built to scale with the needs of large restaurant chains and can be deployed in a matter of weeks, integrating natively with existing point-of-sale (POS) systems. When necessary, the system seamlessly connects users to a human agent.
Target Audience
The primary target audience is large restaurant chains seeking to improve the efficiency and accuracy of voice ordering in drive-thru and phone channels.
Features
- Highly accurate and specialized natural language processing (NLP) stack tailored for restaurant ordering
- Deeply developed and trained application optimized for real-world voice interactions
- Native menu and point-of-sale (POS) integration for seamless order processing
- Scalable, enterprise-grade infrastructure designed for high-volume voice channels
- Automated handling of live voice interactions with the option to connect users to a human agent
- Rapid deployment within weeks, minimizing disruption to existing operations