Nova Reply aggregates customer reviews from platforms like Google, TripAdvisor, and Trustpilot into a single dashboard and uses AI to draft responses that match a business’s predefined brand tone. Users can approve drafts, enable automatic posting, and access sentiment analysis with monthly reporting to monitor reputation trends.
Funding
Funding not disclosed
Founders
Product
Problem
Local businesses often receive customer reviews across multiple platforms such as Google, TripAdvisor, and Trustpilot, requiring manual monitoring and response. This fragmented process consumes time, leads to inconsistent brand tone, and can cause missed opportunities to engage with customers and improve online reputation.
Solution
Nova Reply provides a unified dashboard that aggregates reviews from major online platforms into a single view, eliminating the need to check each site separately. An AI engine, developed in France, can generate draft responses that match the business’s predefined tone and style, allowing users to approve or let the system reply automatically. The platform also offers sentiment analysis and reporting tools that summarize review trends over time, helping businesses track reputation metrics and identify areas for improvement. By streamlining collection, response, and analysis, Nova Reply reduces the operational burden of reputation management while maintaining consistent brand communication.
Target Audience
Nova Reply is aimed at local enterprises such as restaurants, hotels, salons, retailers, and service providers that need to manage their online reviews efficiently.
Features
- Automatic aggregation of reviews from Google, TripAdvisor, Trustpilot and future sources into a centralized dashboard
- AI-generated response drafts with customizable brand tone, available for manual approval or fully automated posting
- One‑click validation workflow for quick review replies
- Sentiment analysis and monthly reporting that visualizes review trends and overall rating changes
- Simple integration via Google Business Profile connection and QR code, email, or SMS notification options