Nok offers a cloud‑based platform that gives consumer‑goods brands and e‑commerce retailers end‑to‑end control over their reverse supply chain. Its AI‑powered disposition engine evaluates each return in real time and routes it to the most profitable recovery path, while an integrated network of North American refurbishment facilities restores products for resale across marketplaces, D2C sites, trade‑in programs, and warranty services.
Funding
$14.2M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Brands typically handle product returns through traditional third‑party logistics providers that treat returns as an afterthought, resulting in low recovery rates (around 30%) and limited visibility into the reverse supply chain. This leads to significant lost revenue and inefficiencies for manufacturers and retailers.
Solution
Nok provides a cloud‑based platform that gives brands end‑to‑end control over their reverse supply chain. An AI‑powered disposition engine evaluates each returned item in real time and routes it to the most profitable recovery path. The platform coordinates a network of refurbishment and repair facilities across North America to restore products to warranty‑grade condition. Recovered inventory is then distributed through multiple resale channels—including marketplaces, direct‑to‑consumer sites, trade‑in programs, and warranty solutions—allowing brands to capture value that would otherwise be lost.
Target Audience
Primary customers are consumer‑goods brands and e‑commerce retailers that manage large volumes of product returns and seek to improve recovery rates and monetize returned inventory.
Features
- Real‑time returns feed with live status, SKU details, and estimated recovery value
- AI‑driven disposition engine that automatically selects the optimal recovery action for each item
- Integrated network of North American refurbishment and repair facilities to restore products to sellable condition
- Multi‑channel resale integration enabling sales on marketplaces, D2C sites, trade‑in programs, and warranty services
- End‑to‑end visibility and reporting across the entire reverse logistics workflow
- Scalable API connectors for seamless integration with customer‑facing portals, logistics systems, and ERP platforms