Nitehawk
Nitehawk provides an AI-powered platform that monitors, optimizes, and defends restaurant revenue across third-party delivery platforms. The solution automates storefront uptime monitoring, dispute recovery, campaign optimization, and pricing adjustments within client-defined guardrails, serving over 1,000 restaurant locations and protecting more than $10 million in revenue.
- Food Technology
- Hospitality & Travel Technology
- Artificial Intelligence
- Software Only
- Advertising Technology
- Marketing Technology
- Data & Analytics
- Commerce & Shopping
- Financial Technology
Funding
Founders
Founder details are not available yet.
Product
Problem
Restaurants relying on third-party delivery platforms face significant digital revenue risks, including storefront downtime, unfair chargebacks and refunds, and margin erosion from inflated advertising costs or pricing inefficiencies. Without dedicated oversight, brands can lose sales and profitability to unresolved disputes and underperforming platform operations.
Solution
Nitehawk provides a software-enabled platform that monitors, optimizes, and defends digital revenue across third-party delivery platforms, point-of-sale systems, and aggregator channels. The solution automates storefront uptime monitoring and reactivation, manages dispute detection and recovery with evidence gathering and submission, optimizes marketing campaigns using AI, and implements dynamic pricing within guardrails set by the client. Real-time alerts and revenue impact analysis call out issues as they occur, while analytics and reporting tools give operators insight into performance. Nitehawk executes workflows and pricing changes through integrations, ensuring restaurants protect revenue without manual oversight of every transaction.
Target Audience
Nitehawk serves multi-location restaurant brands, franchisees, and independent operators who depend on third-party delivery platforms for a significant portion of their revenue and need to protect digital sales from downtime, disputes, and inefficient ad spend.
Features
- 24/7 uptime monitoring with instant alert notifications, platform availability tracking, and revenue impact analysis
- Automated storefront reactivation to address downtime and prevent lost sales
- Dispute management with automated detection, evidence collection and submission, win-rate optimization, and chargeback prevention
- AI-driven campaign optimization for advertising and promotional spend across third-party delivery platforms
- Intelligent pricing optimization with automated or semi-automated promotional and pricing changes executed within client-defined parameters and guardrails
- Integration with POS systems, aggregators, and delivery platforms for reconciliation and data-driven reporting