Nitehawk provides AI-powered revenue protection software for restaurants operating on third-party delivery platforms, helping them monitor storefront uptime, recover revenue from unfair disputes, optimize pricing, and manage advertising campaigns. The platform integrates with delivery platforms and POS systems to automate workflows, detect downtime, and execute pricing changes within client-defined parameters. Nitehawk's tools are designed to safeguard digital revenue streams by combining real-time monitoring and automated dispute resolution with AI-driven optimization.
Funding
Funding not disclosed
Founders
Product
Problem
Restaurants relying on third-party delivery platforms face significant digital revenue risks, including storefront downtime, unfair chargebacks and refunds, and margin erosion from inflated advertising costs or pricing inefficiencies. Without dedicated oversight, brands can lose sales and profitability to unresolved disputes and underperforming platform operations.
Solution
Nitehawk provides a software-enabled platform that monitors, optimizes, and defends digital revenue across third-party delivery platforms, point-of-sale systems, and aggregator channels. The solution automates storefront uptime monitoring and reactivation, manages dispute detection and recovery with evidence gathering and submission, optimizes marketing campaigns using AI, and implements dynamic pricing within guardrails set by the client. Real-time alerts and revenue impact analysis call out issues as they occur, while analytics and reporting tools give operators insight into performance. Nitehawk executes workflows and pricing changes through integrations, ensuring restaurants protect revenue without manual oversight of every transaction.
Target Audience
Nitehawk serves multi-location restaurant brands, franchisees, and independent operators who depend on third-party delivery platforms for a significant portion of their revenue and need to protect digital sales from downtime, disputes, and inefficient ad spend.
Features
- 24/7 uptime monitoring with instant alert notifications, platform availability tracking, and revenue impact analysis
- Automated storefront reactivation to address downtime and prevent lost sales
- Dispute management with automated detection, evidence collection and submission, win-rate optimization, and chargeback prevention
- AI-driven campaign optimization for advertising and promotional spend across third-party delivery platforms
- Intelligent pricing optimization with automated or semi-automated promotional and pricing changes executed within client-defined parameters and guardrails
- Integration with POS systems, aggregators, and delivery platforms for reconciliation and data-driven reporting